Manager Ii Customer Service
Resume:
Seyfadin Hussen
Houston, TX ***** 346-***-**** *********@*****.***
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PROFESSIONAL
SUMMARY
Accomplished Branch Manager II at Wassasa Micro Finance S.C., adept in branch operations management and fostering customer relationships. Proven track record in enhancing service quality, driving revenue growth, and mentoring teams for continuous development. Skilled in problem-solving and client relationship management, consistently exceeding performance targets. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem- solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams. Results- driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. SKILLS • Branch Operations Management • Customer Service
• Customer Relationships • Excellent time management skills
• Coaching and Mentoring Relationship building and management
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• Client Relationship Management • problem solving WORK HISTORY BRANCH MANAGER II 07/2018 to 08/2024
Wassasa Micro Finanace S.C. Adama Ethiopia
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
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Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
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Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
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Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
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Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
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Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
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BRAND MANAGER I 04/2011 to 04/2018
Wasasa Micro Finanace S.C. Adama Ethiopia
Researched market trends to identify customer needs and preferences for strategic planning.
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Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
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Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
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Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
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Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
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Planned, implemented, and tracked sales and marketing strategies to promote brand products.
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Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
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Organized focus groups or surveys to gather valuable customer insights that informed future branding decisions.
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• Created and managed budgets to maximize brand reach and engagement. SENIOR CREDIT OFFICER 11/2008 to 03/2011
Wasasa Micro Finance S.C. Adama Ethiopia
Maximized revenue growth by identifying opportunities to increase lending while maintaining strict risk controls.
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Established and maintained strong partnerships with external stakeholders, including regulators, auditors, and financial analysts to ensure the organization''s credit operations were transparent and compliant.
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Negotiated favorable terms for the organization during complex loan restructuring deals involving multiple stakeholders.
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Mitigated fraud risks with thorough due diligence procedures and vigilant monitoring of potential red flags in customer profiles.
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CREDIT OFFICER 05/2008 to 10/2008
Wasasa Microfinance S.C. Aris Regional Office Ethiopia Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
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Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
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Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
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Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
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Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
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JUNIOR CREDIT OFFICER 12/2006 to 04/2008
Wasasa Microfinance S.C. Aris Regional Office
Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
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Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
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Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
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Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
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Reduced delinquency rates by implementing effective portfolio management strategies.
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TEACHER 07/2004 to 01/2005
Oromia Regional Educational Finance Bureau West Shawa Oromia Regional
• Elementary/primary school teacher teach by foreign language Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
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Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
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Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
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Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
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EDUCATION MBA Masters of Art in Business Adminstration 07/2019 Harambee University, Adama Ethiopia
Bachelor of Arts Accounting 06/2013
Paradise Valley College, Shashemane Ethiopia
High School Diploma 01/1999
Rift Valley University College, Adama Ethiopia
LANGUAGES English
Native or Bilingual
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