Operations Manager Strategic Planning

MONIQUE Y. THOMASON

************@*****.*** 301-***-**** Washington, DC Metro Area

EXECUTIVE SUMMARY

Accomplished organizational leader with over 15 years of progressive experience in association management, chapter operations, program strategy, meetings and event management, and team leadership. Proven success in driving organizational alignment, building cross-functional collaborations, leading member-based initiatives, and developing volunteer leaders. Skilled in strategic planning, compliance oversight, and member engagement within mission-driven environments.

LEADERSHIP EXPERIENCE

National Association of Social Workers (NASW) – Washington, DC

Chapter Operations Manager June 2019 – Present

- Lead strategic planning and goal development for national chapter operations across 28 regional chapters.

- Serve as senior liaison to chapter executive directors and leadership teams; conduct site visits to foster high-impact collaboration and governance alignment.

- Drive compliance and performance improvements through monitoring, evaluation, and continuous coaching.

- Champion initiatives that enhance financial health, campaign participation, and inter-chapter partnerships.

- Strengthened reporting structures to identify operational issues and support data-informed decision making.

American Association for Marriage and Family Therapy (AAMFT) – Alexandria, VA

Program Manager Nov 2016 – June 2019

- Directed AAMFT's premier 18-month leadership development program, mentoring rising leaders in mental health fields.

- Provided strategic support to over 50 divisions and networks, guiding volunteer leaders and enhancing national-local alignment.

- Served as lead staff liaison to the Network Committee, creating operational efficiencies and improving stakeholder engagement.

- Led division-level performance tracking, content strategy, and volunteer coordination.

ASAE: The Center for Association Leadership – Washington, DC

Manager, Learning Jan 2010 – Aug 2016

- Spearheaded high-impact leadership and governance education programs, including the Future Leaders Program and the Association Law Symposium.

- Collaborated across departments to deliver integrated programming, from speaker engagement to performance evaluation.

- Managed learning platform operations and moderated national virtual events, enhancing member experience and learning retention.

ADDITIONAL LEADERSHIP & MANAGEMENT ROLES

Summarized additional leadership roles available upon request.

EDUCATION

University of Maryland University College

M.S., Human Resource Management – Estimated year of graduation May 2026

B.A., Psychology – August 2012

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

- Certificate in Association Management, ASAE – 27.5 CAE Hours

- Future Leaders Conference, ASAE – 15.75 CAE Hours

- Specialized training in governance, membership development, conflict resolution, and volunteer management

COMMUNITY LEADERSHIP

- Second Vice President, Clinton Grove Elementary PTA 2012 – 2014

- Vice President of Membership, ASAE Toastmasters Jan 2012 – Dec 2012

TECHNICAL SKILLS

Microsoft Office (Advanced) iMIS iCohere Higher Logic Adobe Acrobat Virtual Learning Platforms

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