Project Management Customer Service

CYD VARGAS

*********@*****.*** 619-***-**** Lenoir City, TN

linkedin.com/cydvargas

PROFESSIONAL SUMMARY

Bilingual, results-driven communications professional with over 10 years of experience in leadership, client engagement, and team management across diverse industries. Adept at delivering clear and impactful communication strategies that enhance operational efficiency, build strong relationships, and promote collaboration. Proven ability to lead teams, adapt to dynamic environments, and deliver exceptional results in both high-pressure and remote settings. Passionate about using communication as a tool for fostering growth and improving team performance. PROFESSIONAL EXPERIENCE

Project Management Coordinator

Architectural Graphics Inc. Nov 2024 – May 2025

● Managed complex project timelines to ensure timely and successful completion of client deliverables.

● Created and implemented streamlined reporting, driving transparency and operational efficiency.

● Developed and standardized training materials and SOPs for the Project Management Coordinator role, contributing to team scalability and improved workflow.

● Fostered a positive team environment, building morale and maintaining high levels of employee engagement through structured communication and daily interactions. Financial Representative

Northwestern Mutual, Knoxville, TN Nov 2023 – Oct 2024

● Delivered engaging financial literacy seminars to diverse audiences, expanding client base, and increasing awareness and knowledge.

● Conducted personalized outreach, building trust and rapport with clients, and utilizing clear communication to increase client intake.

● Demonstrated adaptability by adjusting communication strategies to meet the unique needs of each client. Customer Experience Manager

Trajector Medical, Remote Jan 2021 – Oct 2023

● Led teams of 5-10 customer service agents, QA Specialists, and Trainers, overseeing performance evaluations, training programs, and operational reporting to ensure KPIs were consistently exceeded.

● Acted as a department liaison, facilitating seamless communication and collaboration between customer service, IT, and marketing teams.

● Established and edited a departmental newsletter to boost morale, increase employee recognition, and strengthen internal communication.

● Successfully adapted to remote work dynamics, leveraging digital tools to maintain high levels of engagement and productivity across teams.

● Conducted Interviews, assisting with the recruitment and promotion of candidates. Financial Counselor

21st Mortgage Corp., Knoxville, TN Mar 2016 – Dec 2020

● Managed over 500 client accounts, maintaining collections standards and fostering long-term relationships through empathetic and transparent communication.

● Collaborated with legal, tax, and insurance departments, translating complex information into clear, actionable insights for non-English speaking clients.

● Trained and mentored new team members and interns, building a cohesive and highly effective team.

● Adapted communication strategies to suit a wide range of clients, enhancing understanding and ensuring consistent service delivery.

Mass Communications Specialist

US Navy Jun 2010 – Jun 2014

● Captured and communicated key operations and events through photographs and articles published in military publications, effectively conveying critical information to a wide audience.

● Trained and led junior Sailors in media production, fostering a culture of collaboration, accountability, and skill development.

● Managed the print media work center aboard the USS Ronald Reagan (CVN76), developing and distributing training materials, ceremonial products, and official communications.

● Served as a VIP tour guide, effectively communicating the history of the USS Ronald Reagan to distinguished visitors, showcasing adaptability and public speaking skills. EDUCATION

Focused on strategic communication, creative media solutions, and leadership in business settings. These programs required strong planning skills, producing and developing effective presentations, persuasive oral and written materials, and developing problem-solving skills for high-demand environments to engage with audiences and maintain a positive brand image.

Bachelor of Science in Advertising

The Art Institute of Pittsburgh June 2017 – Dec 2017 Associate of Science in Advertising

The Art Institute of California - San Diego June 2014 – Mar 2016 TRAINING AND CERTIFICATIONS

Project Management Certificate

Cornell University 2024

Public Relations Strategy

Cornell University 2025

Communications 360

Cornell University 2025

Persuasive Communications

Cornell University 2025

Business Communications

Cornell University 2025

Corporate Communications

Cornell University 2025

SKILL

Bilingual: English & Spanish

● Internal and External

Communications

● Leadership & Team

Management

● Adaptability in Remote

Work Environments

● Public Speaking & Seminar

Delivery

● Project & Time

Management

● Client Relationship

Management

● SOP Development &

Implementation

● Performance Evaluation &

QA

Copywriting & Editing

● Microsoft Office Suite,

Google Workspace

● Communication Platforms:

Slack, Zoom, MS Team

COMMUNITY INVOLVEMENT

Walk to End Alzheimer’- Alzheimer’s Association,

Knoxville, (2024)

Media Production Ministry - Faith Promise Church

(2024-Present)

Kids Ministry- Faith Promise Church (2024-2025)

Translation Ministry - Fellowship Church (2023)

Contact this candidate