Customer Service Representative
Resume:
LISA
POLIDORI
********@*****.***
Webster, NEW YORK 14580
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
SKILLS
• Electronic Records
Organization and time
management
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• Customer relations
• E-Records Systems
• Attention to detail
• Conflict resolution
• Customer focus
• Customer service
• Active listening
• Complaint resolution
• Relationship building
CPR / AED / First-Aid
Date: Jan 28, 2025 Renew: Jan 28,
2027
CERTIFICATIONS
Burn Boot Camp - Child Watch Team Lead
Webster, NEW YORK • 08/2024 - Current
Burn Boot Camp - Childwatch Staff Member
Webster, NY • 03/2023 - Current
WORK HISTORY
• Organizes team meetings to discuss progress and challenges. Provides a safe and fun environment for children of various age groups.
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Provides support and guidance to staff members regarding childcare policies and procedures.
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• Maintains a clean and safe environment for both staff and children. Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
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Serves as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
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Train's new team members by relaying information on company procedures and safety requirements.
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Leads a team of 14 Child watch team members, including scheduling, interviewing and training.
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• Self-motivated, with a strong sense of personal responsibility. Greeted children and parents upon arrival at the Child watch facility.
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Provided a safe and enjoyable environment for children ages 6 weeks to 12 years old.
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Assisted parents in completing necessary paperwork prior to their child's admittance.
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Maintained constant supervision of all children in the facility, ensuring safety at all times.
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Organized age-appropriate activities and crafts to keep children engaged while in the facility.
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Performed regular cleaning duties including wiping down tables and chairs, sanitizing toys, and sweeping floors.
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Ensured that each child was properly signed out by an authorized parent or guardian.
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Educated parents on the rules and regulations of the Child Watch program.
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University Medical Imaging - Patient Care Coordinator Rochester, NY • 07/2013 - 09/2021
Rubinos Submarine and Sports Pub - Bartender
Webster, NY • 12/2012 - 10/2013
Rubinos Submarine and Deli - Night Manager
Webster, NY • 09/2005 - 12/2012
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
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Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
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Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
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Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
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Maintained a clean and sanitary environment through routine cleaning and maintenance.
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Managed approximately 40-50 calls to confirm appointments and to go over safety questions for the patients upcoming appointments.
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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
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Resolved customer complaints professionally and efficiently, maintaining a positive atmosphere within the establishment.
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Established rapport with regular customers by remembering names, preferences, and engaging in friendly conversations.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Served high customer volumes during special events, nights, and weekends.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Collaborated with team members to maintain a clean and sanitary work environment, adhering to health department regulations.
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Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
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Observed quality assurance standards to optimize freshness of products.
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Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
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Resolved customer complaints promptly and professionally to maintain satisfaction.
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