Customer Service Advocate
Resume:
Summary
As a dedicated healthcare professional as well as customer advocate, with over 30 years of experience in customer service and patient intake within medical environments. Proven ability to handle urgent requests, adhere to HIPAA regulations, and deliver exceptional support to clients. Seeking to leverage strong communication and organizational skills to contribute effectively in a healthcare or customer service role Skills
Communication skills, Computer literacy, Microsoft word, Microsoft excel, Documentation review, Time management, Customer service
Experience
Intake Representative
HME Specialists, LLC • Albuquerque, NM 11/2022 - Present Urgent and emergent prescriptions for oxygen, wheelchairs, walkers any DME. Collaborated with case managers and patients toefficiently process urgent prescription requests, ensuring timely delivery of medical equipment. Insurance verification work. All orders must be sent out within 2 to 4 hours. Maximus WV & MassVax
Maximus Global Services • Rio Rancho, NM 02/2021 - 10/2022 Covid Case Investagor for the State of West Virginia September 2021 – October 2022 Speak daily with positive Covid 19 patients to go over a brief interview to identify where they were, who they were with, what they were doing to try and stop the spread. Follow all Hipaa guidelines MassVaccinationsFebruary 1, 2021 - August 31, 2021 Schedule seniors for their Covid 19 vaccinations, for the State of Massachusetts. Provided information to our customers. Went through the guidelines with the age groups. Worked thru age's 12 and currently with the Vax millions project. Customer Service Representative
Accenture • Albuquerque, NM 09/2020 - 12/2020
Spoke with customer regarding there Medicaid and Snap benefit status. Entered all data correctly to ensure complete privacy.
Quality Assurance Analyst
Concentrix • Rio Rancho, NM 04/2018 - 12/2019
Monitored calls to ensure our customers are receiving the excellent customer service required by the client. Scheduled calibrations with Team Leads and Management several times a week to listen to calls, behaviors what well and what could be better. Worked with Team Leads and supervisors on improving their representatives scores. Education
General Studies
Cibola High School • Albuquerque, NM 05/1985
High school diploma
Kimberly Higgins
**********@*****.***
Rio Rancho, NM 87124
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