Office Administrator Claims Specialist

She's Counseling & Tricology LLC

Office Administrator/Claims Specialist

Actively involved in "new employee" orientation/introduction providing training for all new hires Scheduling and verifying appointments for all therapist Checking insurance coverage is active upon appointment Maintaining patient records through an EMR system by recording, updating personal and financial information Protecting patients information taking the HIPAA Law seriously Sending required documents via fax, mail or email

Coordinating/Obtaining new contracts with facilities Coordinating between referral sources and Community Providers/and or Third Party Administrators to ensure all necessary treatment is provided

Responsible for answering all questions from patients resolving payment issues Having proper phone etiquette when receiving or making phone calls Keeping a tight and cleanliness office space, ensuring all documents are put away in the correct place Ensuring the office is stocked with supplies at all times, ordering supplies when needed necessary Posting payments and collecting copays whilst submitting EFTS Processing insurance claims hourly/daily through the EMR system correcting billing codes Filing/adjusting insurance claims through a clearinghouse or calling insurance companies for verification Submitting/processing claims using CPT/ ICD-9 codes Chart auditing to ensure insurance compliance

Updating Payroll Weekly using Microsoft Excel; Using Quickbooks payroll system February 2017 - Present Remote

803-***-**** ********@*****.*** Atlanta, GA

Alyah Banks

Work Experience

Doctors Care/UCI Medical Affiliates, Inc.

Patient Service Representative

May 2023 to December 2023 Columbia, SC

Acknowledges and welcomes patients and visitors; sets the tone for a positive experience Checks patients in and out for appointments, schedules follow-up appointments at time of discharge Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record following the protocols of the HIPAA Law Answers multiple phone lines in order to fulfill patient needs over the phone Collects patient copays and balances the drawer daily Performs all other duties/responsibilities as assigned Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols Effectively copes with faced-paced environment and typical job stressors Establishes and maintains effective working relationships with physicians, providers, staff, and management Serves as a champion for patient safety

Ensures compliance with all infection control standards Station at Five Points Peak Campus

Leasing Agent

Show available properties to prospective tenants, providing details about the space, amenities, and neighborhood Marketing rental properties, which may involve creating listings, posting ads on rental websites, and coordinating professional photos or virtual tours

Conducts background checks, credit checks, and income verification to ensure potential tenants meet the property owner’s or management company’s rental criteria

Handle inquiries, provide information, and maintain positive relationships with tenants, addressing concerns or issues

Responsible for collecting rent payments and ensuring that tenants stay current. Oversees the move-in and move-out process, inspecting the property for damages, collecting security deposits, and ensuring everything is in order.

Creating and implementing marketing strategies to attract potential tenants. This may involve online advertising, print media, signage, and other promotional activities. Negotiating leasing terms and complete agreement

May 2017 - October 2018 Columbia, SC

Palmetto School of Career Development, CDA. 2015

Ridge View High School, Diploma, 2011-2015

Southeastern Health and Wellness, Licensed Esthetician 2021 EDUCATION

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