Customer Service Contract Administrator

Accomplished and Highly Qualified Administrative Professional with extensive experience leading administrative operations, including screening calls, managing calendars, planning meetings, making travel arrangements, and composing documents to facilitate executives. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Superior analytical, decision making, presentation, problem-solving, and interpersonal skills with multitasking ability to sketch plans, prioritize work, and lead complex responsibilities under aggressive timelines.

Career Enhancements

Contract Administrator

Office Management Services

Administrative/Clerical Support

Calendar Management & Meetings

Travel Coordinator

Staff Training & Development

Executive Level Support

Caseload Management Services

Problem Resolution & Satisfaction

Client & Stakeholder Communication

Case Recording & Documentation

Accounting & Bookkeeping Tasks

Invoice Review & Preparation

Budget & Financial Management

Career Overview

Ticket Resolutions – Ticket Operations: 02/2023 - Present

Miami Dolphins, Hard Rock Stadium &Formula 1 Cryto.com Miami Grand Prix – Miami Gardens, FL

Box Office Customer Service

Primary point of contact for all in person customer service ticket authentication support during event entry

Complete required ticket authentication research

Efficiently troubleshoot, resolve and document ticket delivery/scanning service cases at the entry gate

Asset with establishing goals, objectives and strategic planning

Contract Administrator Clerk – Supply Chain Department: 11/2022 – 11/2023

University of Miami Health– Hialeah, FL

Served as a point of contact for all contract tracking

Maintained and retrieved contract documents and ensures compliance with company policy as well as relative laws/regulations

Documented all returned contracts and maintained status log

Routed and ensured all contracts are signed by appropriate parties

Prepared monthly reports

Responsible for the indexing and archiving of active contracts

Processed credit applications and account forms on behalf of internal stakeholders

Received and processes department rebates

Assigned contract requests to the appropriate contracting staff

Contract Administrator – Finance Department:

HCA Northwest Medical Hospital. – Margate, FL

2/2020 – 3/2022

Assist and collaborate with legal department in developing, drafting, reviewing, and amending a high volume of contracts and contract requests annually to ensure fulfillment of contract requirements, and terms and conditions are in accordance with organizational policies and business and legal requirements

Develop, negotiate and evaluate company contracts on be- haft of hospital

Work directly with C- Suite CEO, CFO, ECO, Legal, Controller

Ensuring that both parties are following the terms of contracts

Provide support for research-related activities at hospital

Handle all hospital On-Call physician and vendor contracts

Work directly with Division Operations in properly having contracts processed in a time sensitive manner.

Respond to day-to-day inquiries about contracts and contracting process from operational teams and departments across the

organization in a timely manner

Process on -call physician call sheets for payment monthly

Develops and maintain contract status reports and maintain complete, accurate, and up-to-date contract records

Write contract letters, communications and notices

Create regular status reports regarding progress of contracts and on –call monthly payments to physicians

Built what was a stagnant relationship with physicians and vendors that went back to 2019 bringing all contracts up to date

Acknowledging time sensitive matters for hospital and physicians

Meet directly with physician to execute contracts in a timely manor

Executive Assistant – Business Development:

Mednax, Inc. – Sunrise, FL

2/2014- 8/2019

Provided support for the National Sales Vice President, Business Development, Vice President, South Region, Business Development, Directors, Business Development (3).

Driving organizational success through the management of daily operations and special projects.

Strategically manage complex calendars with focus on proper allocation of senior-level executives’ availability, proactively identifying and adjusting conflicting events.

Coordinate meetings, appointments, and tasks for senior - level executives but, not limited to additional department staff.

Utilized negotiable skills of vendors contracts related to space, hotels, and large private dinners.

Plan, coordinate, and finalize details for travel arrangements.

Process travel expenses and reimbursements.

Responsible for department meetings, and conferences nationally. Planning and executing of meetings including presentations, catering, travel, securing locations, reservations.

Compose and proofread memos, letters, reports, and presentations, providing accurate concise, and error-free communication.

Ability to work remotely within the four time zones with executives.

Planning and coordinating team activities and events.

Managing other core administrative activities (Including new-hire onboarding, organizational charts, supply orders).

Executive Assistant – Legal Litigation:

Auto Nation Inc. – Fort Lauderdale, FL

2001- 2004

Provide support for Chief Litigation Officer and Senior Counsel for Litigation Department to assure smooth flow of departmental activities while adhering to set regulations.

Recognized for managing and processing litigation vendor bills of up to $500,000 on a monthly basis.

Identified and resolved any discrepancies by evaluating the department’s budget and expenditures.

Developed and maintained an accurate calendar for 650 pending litigation matters.

Prepared plans for the events by serving as a liaison between in-house counsel and outside counsel on and off location.

Created and maintained database for litigation issues on a daily basis as well as formulate and submit detailed weekly and monthly reports to general counsel and senior district vice presidents on time.

Utilized PowerPoint for creating and presenting innovating presentations to top management.

Actively handled heavy volume of incoming calls and delivered appropriate information required by the caller to achieve their complete satisfaction.

Administrative Assistant – Corporate Development:

Auto Nation Inc. – Fort Lauderdale, FL

1998-2001

Served as an Administrative Assistant in the Corporate Development Department formulating and submitting detailed and confidential acquisitions and divestitures weekly status reports and documents for organizational president, CEO, CFO, and senior vice president.

Efficiently created and maintained calendar for facilitating vice president of acquisitions and divestitures.

Liaised with potential buyers and sellers to settle and control confidential agreements and correspondence aligned company guidelines.

Appraised by top management for accurately preparing and maintaining a database of interested buyers and sellers.

Organized and managed the heavy volume of travel arrangements comprising both domestic and international for 10 staff members

Administrative Assistant – Tax Department:

Republic Industries– Fort Lauderdale, FL

1996 - 1998

Managed all areas of day-to-day activities for Senior Vice President to include calendar/meeting management, correspondence preparation, client communications, general research, data entry, and document control.

Streamlined routine activities for senior vice president by managing and improving company procedures.

Arranged and contributed to outside meetings and staff meetings to accomplish assigned tasks on time.

Prepared and introduced an advanced filing system currently in use by the tax department.

Established and maintained organizational and flow charts to effectively represent the workflow.

Crafted and processed department expense reports in a timely and efficient manner.

Education

Stranahan High – Fort Lauderdale, FL

University of Miami – Miami, FL –Pursing a Paralegal Certificate

Computer Software: Microsoft Suite, Concur, Salesforce(beginner), SharePoint, Project Action Workflow System (PAWS), Central Logic, Transitional Care Management (TCM), MediTract, Conga

Interest – Family, Golf, Baseball, Mountain Hiking, Volunteering

References:

References available upon request

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