Customer Service Representative
Resume:
Alyssa Bishop
Customer Service Representative
East Amherst, NY 14051
*************@*****.***
Professional Summary
Authorized to work in the US for any employer.
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment.
Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
P and A Group-Buffalo, NY
August 2022 to January 2023
• I was responsible for answering incoming phone calls from customers seeking assistance regarding their employee benefits
• We handled questions concerning Flex Spending Accounts, Retirement plans, Daycare Accounts, and other employee benefit plans.
Debt Collector
CRS-Bowmansville, NY
July 2019 to February 2022
• I made outgoing phone calls to individuals attempting to collect a debt. Stay at Home Mom
In My Home-Fredonia, NY
July 2011 to June 2017
I was unemployed for a period of time and was lucky enough to spent quality time with my daughter and husband.
General Office Worker
Medicor Associates, Inc-Fredonia, NY
July 1998 to September 2015
• I worked at my father's doctor’s office, off and on, all throughout my young adult life.
• I performed a variety of tasks. I answered phones,scheduled appointments, filed patient's charts, directed patients to different locations in the office, and did some light cleaning. Waitress and Bartender
Demetris on the Lake-Dunkirk, NY
June 2004 to June 2015
• I served food and drinks to customers in a casual dining atmosphere. Banquet Server
Ramada Inn and Conference Center-Dunkirk, NY
April 2006 to July 2011
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food. Server Captain
Payne's Kettle and Keg-Dunkirk, NY
December 2007 to January 2011
• Greeted guests and provided them with menus.
• Organized seating arrangements for large parties.
• Assisted in training new servers.
• Ensured that all food items were prepared according to recipes, standards, and plating guidelines.
• Promptly responded to customer complaints or concerns in a professional manner.
• Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.
Education
High school diploma
Fredonia High School-Fredonia, NY
June 2003
Skills
• Positive and Professional
• Continuous improvement
• Time management
• Computer skills
• Food safety
• Cold calling
• Public speaking
• Cash register
• Customer support
• Customer service
• Food industry
• Serving Experience
• Microsoft Outlook
• Typing
• Phone etiquette
• Customer service (15 years)
• Cash handling
• Office experience
• Restaurant experience
• Medical office experience
• Leadership
• Microsoft Office
• Food handling
• Banquet Experience
• Bartending
• Serving
• Front desk
• Dining Customer Service
• Organizational skills
• Bookkeeping
• Kitchen experience
• Microsoft Excel
• Communication skills
• POS Operation
Certifications and Licenses
Driver's License
OLCC Service Permit
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