Customer Service Office Manager
Resume:
CHANTEEL HOLOMAN
***************@*****.***
EXPERIENCE
JAN 2013 – PRESENT
OFFICE MANAGER, QUICK TAX
● Maintaining records of assets and liabilities.
● Updating accounts payable.
● Assisting in balancing sheets and income statements.
● Assisting with reviewing income and expenses.
● Preparing regular reports.
● Assisting with other accounting-related duties.
● Process and Prepare Taxes for Clients
MARCH 2003 – JUNE 2007
BANK/CUSTOMER SERVICE REPRESENTIVE, WELLS FARGO BANK
● Serves customers by providing product and service information and resolving product and service problems.
● Attracts potential customers by answering product and service questions and suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
● Maintains financial accounts by processing customer adjustments.
● Recommends potential products or services to management by collecting customer information and analyzing customer needs.
● Prepares product or service reports by collecting and analyzing customer information.
● Contributes to team effort by accomplishing related results as needed.
● Serves customers by Opening and Closing Bank Accounts EDUCATION
OCTOBER
2005, HEALD COLLEGE
It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.
JUNE 1993
GENERAL EDUCATION, CASTLEMONT HIGH SCHOOL
SKILLS
● Customer service
● Product knowledge
● Market knowledge
● Quality focus
● Problem solving
● Documentation skills
● Phone skills
● Listening
● Resolving conflict
● Analyzing information
● Multi-tasking
2
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