Customer Service Retention

ALYCE SNYDER

** ***** ***

Professional summary

RGM with over 10 years of experience at Taco Bell, excelling in team leadership and

customer service. Demonstrates a strong ability to adapt and resolve conflicts while

effectively managing sales strategies and customer retention. Committed to fostering a

collaborative environment and driving sales growth through innovative coaching and time

management.

Employment history

Rgm

Tacobell, Salem, Illinois/Herrin, Illinois — 2015 - 2025

« Led team to improve customer satisfaction and sales growth, enhancing team skills

and efficiency.

* Managed daily operations, achieving significant sales increases and fostering team

collaboration.

* Streamlined processes, resulting in measurable improvements in service speed and

customer feedback.

Education

Communication Disorders

Southeast Missouri State University, Cape Girardeau, Missouri — Aug 2009 - 2010

Digital Photography

School of the Art Institute of Chicago, Chicago — 2010 - 2013

Courses

Advanced Leadership Training Program

Tacobell Headquarters — May 2019

References

Frances LaFour

Tacobell

& 314-***-****

Elizabeth Riley

Contact information

200 Paradise Drive, Lot 68,

Carterville, United States, 62918

********@*****.***

618-***-****

Skills

Team Leadership

ees ee ee

Time Management

Creative Thinking

Adaptability

Conflict Resolution

Customer Service

a SY

Sales Strategies

Coaching

SS

Sales Forecasting

Customer Retention

Team Building

Leadership Development

SS

Performance Improvement

Performance Metrics

es Se

Conflict Management

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