Medical Assistant Customer Service

Chanchala Chand

Merced, CA ******************@*****.*** 209-***-****

EDUCATION

Labasa College Labasa, Fiji

GED May 1982

San Joaquin Modesto, CA

Clinical Medical Assistant Certification August 2006 WORK EXPERIENCE

PZV Dermatology Modesto, CA

Medical Assistant December 2009 – September 2024

• Proficient in medical terminology, including knowledge of anatomical and diagnostic terms, and medical procedures.

• Managed patient billing and helped verify patient insurance eligibility and transferred prescription information to pharmacies.

• Experienced in RX prior authorizations and medical authorization procedures.

• Sent outside patient referrals after consulting with physicians from UCSF and Stanford.

• Handled appointment scheduling and organized patient flow coordination to ensure each patient was seen in a timely manner.

• Handled surgery preparation such as sterilizing/autoclaving all tools and assisted the physicians with post-procedure care.

• Conducted employee interviews and assisted with the onboarding process. McHenry Medical Group (currently called FCCP) Modesto, CA Medical Assistant November 2006 – November 2009

• Maintained and updated patient records by ensuring accurate documentation, confidentiality, and compliance with healthcare regulations.

• Skilled in taking vital signs, administering injections, wound care, and preparing patients for their procedures in dermatology, gastroenterology, and internal medicine.

• Conducted EKGs and ensured accurate scanning and management of patient records.

• Supported patients through treadmill stress tests, activity monitoring, and result interpretation.

• Interpreted results of Holter Monitors for physicians who work in internal medicine. Orchard Supply Hardware Modesto, CA

Cashier/Customer Service Representative February 2005 – November 2006

• Operated the cash register and processed payments, returns, and exchanges for customers accurately.

• Provided excellent customer service by assisting shoppers with locating items and answering questions about any products.

• Safely used equipment to cut keys for customers.

• Collaborated with team members to ensure a clean, safe, and an efficient retail environment.

• Managed opening and closing shifts and assisted in balancing cash drawer and other store maintenance tasks.

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