Customer Service Coordinator
Resume:
Mindy Rector
Cincinnati, OH *****
******.*******@*****.***
Seasoned administrative assistant, customer service, office skilled. Microsoft office, Google and DocuSign experience. 30 years office, customer service and assistant experience. Authorized to work in the US for any employer
Work Experience
Installation and Service Coordinator
Closets by Design-Blue Ash, OH
September 2021 to February 2024
Started as Front Desk Coordinator answering emails and phone. Schedule appointments, assign leads, filing, scanning, billing, customer service, data entry. Moved to Installation and Service Coordinator scheduling for the back side of the business. Exceptional communication skills internally and externally written and verbal, assist Managers and technicians. Filing, conflict resolution, confidential information, billing and collections. Assisted in successfully diminishing over 250 services down to 8 within a 9-month time frame while completing scheduled installations daily. Assisted in almost every department at some point of employment here.
Office Assistant
Oldfield's Garage-Cincinnati, OH
February 2016 to September 2017
I answered phones, scheduled appointments, billing, filing, customer service, conflict resolution, assist mechanics, inventory and Accounts receivable and payable. Crew member
J&R Enterprises-Cincinnati, OH
February 2012 to October 2012
Crew member on Janitorial team- clean offices and patient rooms. Move furniture and office equipment. Office Manager
The Pristine Company-Cincinnati, OH
June 2009 to October 2010
Sales, advertising, manage up to ten employees, payroll, AR/AP, mail, filing, purchasing, cleaning, route teams, telephones and computer skills
Accounting Technician
Custom Design Benefits-Cincinnati, OH
October 2008 to February 2009
Bank Reconciliation of 2 year back log in 6 months. Director of First Impressions/Receptionist
Miami Jacobs Career College-Cincinnati, OH
October 2007 to February 2008
Switchboard, greet clients and students, set up new filing system, opening and dispursing mail, daily announcements over the intercom, track calls and assign leads . Take potential students on tours of facility.
CSR
John J and Thomas R Schiff & Company-Fairfield, OH April 1997 to April 2007
CSR to 5 Producers, sell and process new business and renewals of Personal Lines Casualty insurance, filing, mail, telephones, computer skills Microsoft Office, some claims and underwriting exp., backup for any CSR out of office.
Secretary
Valley Pest Control-Cincinnati, OH
November 1991 to March 1997
Route technicians, dispatch, sales, retail, create contracts,bids and estimates, AR, mail, scheduling, filing, telephones and computer skills
Education
Certification in Social Work
Sinclair Community College - Dayton, OH
January 2018 to January 2020
Diploma
Greenhills High School
Certificate Administrative Support Assistant
Scarlet Oaks Vocational School
Skills
• Microsoft Office (10+ years)
• Switchboard (7 years)
• Quickbooks (2 years)
• Windows Xp (5 years)
• Account Management (10+ years)
• Acrobat (6 years)
• Billing (10+ years)
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Data Entry (10+ years)
• Detail Oriented (10+ years)
• Excel (10+ years)
• Filing (10+ years)
• Fax (10+ years)
• Inventory Management (10+ years)
• Internet (10+ years)
• Keyboarding (10+ years)
• Management (3 years)
• Office Management (3 years)
• Team Player (10+ years)
• Time Management (10+ years)
• Typing (10+ years)
• Bank Reconciliation (2 years)
• Microsoft Outlook (3 years)
• General Ledger Accounting (5 years)
• Dispatching
• Customer service
• Communication skills
Certifications and Licenses
Certificate for Administrative suppt Asst
June 1991 to Present
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