Customer Service Delivery Driver
Resume:
Brianna Garcia
Customer Service
Trenton, NJ ****1
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
Sand Dollar Express LLC-Lawrenceville, NJ
September 2023 to December 2024
Manager
Total Wireless-Trenton, NJ
June 2019 to April 2021
• Managed day-to-day operations and commission sales.
• Handled opening and closing of store.
• Generated sales reports and commission reports.
• Sanitized all areas in the store including model phones and sales desk.
• Maintained basic cleanliness at closing
• Balanced tills.
• Specialized in phone technology and sales.
CNA - Certified Nursing Assistant
Royal Health Gate Nursing-Trenton, NJ
April 2020 to July 2020
• Provided activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
• Provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
• Maintained patient stability by checking vital signs and weight; testing urine and recording intake and output information.
• Provided patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
• Documented actions by completing forms, reports, logs, and records.
• Maintained work operations by following policies and procedures.
• Protected organization’s value by keeping patient information confidential. Warehouse Worker
L&R Distributors-Township of Monroe, NJ
January 2018 to April 2018
• Worked in a cosmetic and daily household items warehouse
• Maintained a safe working environment
• Responsible for cleaning replenishment area
• Ensured that all merchandise counts were in order Receptionist
FDA, Massage Envy Spa-Robbinsville, NJ
April 2017 to January 2018
• Check in guests that arrive with reservations.
• Answer all phone calls and modify schedule for guests that are going to be late or need to cancel a reservation.
• Full knowledge of Millenium software. Trained new hires on Millenium software system
• Responsible for guest profiles updates and the services provided to them.
• Check out clients as well as schedule next appointments.
• Always have a professional and courteous attitude to all clients.
• Manage member accounts (Suspensions, CC Expirations, Freezes, Member Utilization) Receptionist
GSA, European Wax Center-Lawrenceville, NJ
October 2015 to April 2016
• Check in guests that arrive with reservations.
• Answer all phone calls and modify schedule for guests that are going to be late or need to cancel a reservation.
• Full knowledge of Millenium software. Trained new hires on Millenium software system
• Responsible for guest profiles updates and the services provided to them.
• Check out clients as well as schedule next appointments.
• Always have a professional and courteous attitude to all clients.
• Manage member accounts (Suspensions, CC Expirations, Freezes, Member Utilization) CSM/Cashier
hhgregg-Langhorne, PA
June 2014 to November 2014
HH Gregg
• Responsible for training new hires on company policies and procedures.
• Manage customer expectations.
• Consistently multi-tasking while ensuring a very high level of customer satisfaction in fast paced electronics and appliance retail environment
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Responsible for all customer service issues including subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Ensured customer satisfaction during exchanges, returns or any other issues with customer may have. Line Leader
PEARSON EDUCATION-Trenton, NJ
April 2012 to August 2012
(Temporary Employment)
• Start up and control book wrapping machine.
• Load and unload plastic wrap on machine.
• Place labels on books after wrapping and bubble wrap books into packaging and onto pallets. Processor
PEARSON EDUCATION-Cranbury, NJ
May 2011 to August 2011
(Temporary Employment)
• Assemble book packages
• Place assembled packages on conveyor belt
• Process books through the shrinking warp process and remove off any plastic on books that were wrapped incorrectly.
Education
Some college
Capella University-Minneapolis, MN
August 2021 to July 2024
Skills
• Typing
• Packaging
• Account Management
• Time management
• Phone etiquette
• Spanish
• Inventory
• Commercial Cleaning
• Sales Management
• Front desk
• Retail Sales
• Basic math
• Microsoft Word
• Merchandising
• Management
• Warehouse Experience
• Cash handling
• Microsoft Outlook
• Cleaning Experience
• Inventory Control
• Office experience
• Word processing
Additional Information
• Results-oriented customer service specialist seeking opportunities to create, implement, and manage projects that add value.
• Energetic team player that effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
• Efficient communicator with expertise in customer service and client relations
• Ambitious student who is still continuing coursework in Information Technology. Possesses strong interpersonal skills and desire for a career.
Contact this candidate