Customer Service Client Services

Ryan J. Scott

************@*****.***

Phone: 470-***-**** – 404-***-****

CAREER PROFILE

A goal oriented professional who maximizes analytical skills, process improvement techniques, customer service, and the power of collaboration to accomplish organizational objectives.

CAREER EXPERIENCE

Professional Wellness 2014 – 2016

Medical Collections/Client Services Atlanta, Georgia

Responsible for the daily follow-up of both electronic and paper claims; this includes all resolution of any billing errors.

Obtained additional information needed to appeal all denied or underpaid claims.

Appealed all claims that process out of network incorrectly.

Ensured that all patient accounts are properly and completely documented with the department’s documentation requirements established by management.

Ensured that all accounts are worked timely and documentation is kept up to date.

Ensured productivity guidelines are met daily as set forth by management.

Maintained productivity reports via excel spreadsheets.

Made requests to medical billing unit for re-filing or any other billing inquiries.

Ensured delivery of excellent customer service through communication, and coordinating with other departments to resolve issues.

Complied with all applicable policies and procedures to meet JCAHO and company standards.

Greystar 2010 – 2014

Leasing Agent Atlanta, Georgia

Greeted prospects and qualified by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately recorded all telephone and in-person visits on appropriate reports.

Filed guest cards and maintained according to established procedures.

Inspected models and available “market ready”, communicated related service needs to Property Manager.

Demonstrated community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

Had prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Updated availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submitted processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Ensured apartment is ready for resident to move-in on agreed date.

Secured new resident’s signature(s) on appropriate paperwork prior to move-in.

Assisted in monitoring renewals. Distribute and follow-up on renewal notices.

Bayarea Credit 2007 - 2010

Medical Collections/Client Services Dunwoody, Georgia

Responsible for the daily follow-up of both electronic and paper claims; this includes all resolution of any billing errors.

Obtained additional information needed to appeal all denied or underpaid claims.

Appealed all claims that process out of network incorrectly.

Ensured that all patient accounts are properly and completely documented with the department’s documentation requirements established by management.

Ensured that all accounts are worked timely and documentation is kept up to date.

Ensured productivity guidelines are met daily as set forth by management.

Maintained productivity reports via excel spreadsheets.

1st Communities 2004 - 2007

Leasing Agent Atlanta, Georgia

Greeted prospects and qualified by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately recorded all telephone and in-person visits on appropriate reports.

Filed guest cards and maintained according to established procedures.

Inspected models and available “market ready”, communicated related service needs to Property Manager.

Demonstrated community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

Had prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Updated availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submitted processed applications to the Community Manager for approval. Follow up with applicant regarding status.

REFERENCES

Available upon request

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