Patient Access Bil
Resume:
JILLENE M. JUNKER
*************@*******.*** 503-***-**** Gresham Or.
Summary
Cordial Patient Access Representative with 4-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Skills
Insurance company knowledgeable
Appointment scheduling
Regulatory compliance
Payment processing
Patient interviewing skills
Appointment confirmation
Medical filing
Medical billing
Data Management
Friendly, positive attitude
Experience
01/2008 - 06/2012
Mt Hood Medical
Center
Gresham, OR
Patient access representative
Interviewed incoming patients and entered required information into computer Explained office policies, procedures and financial agreements to patients Utilized effective listening skills to understand the needs and concerns of the patients Monitored the switch board for alarms
Answered calls and transferred to appropriate departments Received good comments for patients' satisfaction
09/2005 - 01/2008
Teleco Telephone
Gresham, OR
Dispatcher
Answered phones
Imputed orders into computer
Filed
Dispatched employees to job sites
Checked email often for orders
05/2004 - 12/2006
Kimberly Brown's Law
Office
Gresham, Oregon
Receptionist
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education and Training
La Bachelor's degree in Liberal Arts & Sciences
Eastern Oregon University
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