Customer Service Support
Resume:
DG
DOMINIQUE GRIER
******************@*****.*** 706-***-**** Atlanta, GA 30349 WWW: Bold Profile Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers, Paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer Relations
Sales proficiency
Team Building
Training and mentoring
Research and due diligence
Account updates
Account Updating
Call Management
Information Security
Scheduling
Data Collection
Product Knowledge
Report Generation
Inbound and Outbound Calling
Paperwork Processing
Appointment Scheduling
Typing Proficiency
Microsoft Outlook
Microsoft PowerPoint
Product Education
Grammar
Product Promotion
Prioritization
Customer Service
Microsoft Excel
Researching
Professional Telephone Demeanor
Active Listening
Proofreading
Critical Thinking
Account Management
Order Fulfillment
Order Processing
Call Triaging
Positive and Professional
Research
Credit Card Payment Processing
High-Energy Attitude
Courteous Demeanor
Multi-Task Management
Problem Resolution
Reading Comprehension
Service Upselling
Documentation
Problem-Solving Abilities
Client Relations
Walmart Atlanta, GA
Customer Service Representative
06/2023 - 07/2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Summary
Skills
Experience
Schedule Interview LinkedIn Resume Received
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Used proven techniques to de-escalate angry customers during telephone interactions.
Improved customer service wait times to mitigate complaints. Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Updated databases with new and modified customer data. Conferred with customers by telephone or in person to provide information about products or services and take orders. Adjusted bills and refunded money to resolve customers' service or billing complaints.
Referred unresolved customer grievances to designated departments for further investigation.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Reached out to customers after completed sales to suggest additional service or product purchases.
Strengthened customer retention by offering discount options. Recommended improvements in products, service and billing methods to management to prevent future problems.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
TurboTax Atlanta, GA
Customer Service Representative
04/2022 - 05/2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Improved customer service wait times to mitigate complaints. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
S&P Data LLC Cleveland Heights, OH
Customer Care
02/2020 - 08/2021
Answered customer questions about product availability and shipment times.
Submitted completed orders quickly to maximize delivery efficiency. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Applied best practices in customer service, sales and employee management to exceed organizational goals.
Established performance and service goals and held associates accountable for individual performance.
Resolved customer issues promptly and professionally while providing a positive experience.
Assisted customers with inquiries, complaints and feedback via phone, email, and chat.
Monitored customer satisfaction surveys and responded appropriately. Maintained up-to-date knowledge of products and services offered by the company.
Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Verified accuracy of orders placed by customers prior to processing payment transactions.
Created detailed reports of customer interactions as well as sales data for management review.
Prioritized tasks according to urgency, importance, and time constraints. Maintained strict confidentiality regarding all client information shared with the company.
Ensured compliance with applicable regulations, policies, procedures, and standards.
Performed administrative duties related to managing customer accounts including updating contact information, issuing refunds and credits. Provided guidance on how customers can use our products more effectively through product demos or tutorials.
Tracked call resolution times in order to identify areas where improvements could be made.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Updated databases with new and modified customer data. Collected deposits or payments and arranged for billing. Adjusted bills and refunded money to resolve customers' service or billing complaints.
Waffel House Riverdale, GA
Sales Person
07/2019 - 05/2021
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Worked to build relationships with customers and built potential for additional sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked to increase efficiency while working tables.
Stayed up-to-date on menu changes to help customers make food choices. Used cash registers and credit card machines to cash out customers. Greeted new customers, discussed specials and took drink orders. SYKES Atlanta, GA
Customer Service Agent
Researched and evaluated suppliers and vendors based on quality, price, 08/2020 - 01/2021 selection, availability and distribution capabilities. Educated customers on company systems, form completion and access to services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Six Flags Over GA Austell, Georgia
Ride Operator
06/2004 - 12/2004
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Cleaned rides and attractions to reduce spread of germs and bacteria. Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Operated rides and attractions according to written guidelines to reduce injuries.
Carried out day-day-day duties accurately and efficiently. Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies. Tri-Cities High School East Point, GA
GED in College Prep
05/2004
References available upon request.
Education and Training
References
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