@ apply-preview.indeed.com — Private
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident
statutes
Analyzed and evaluated monthly and quarterly financial statements
Prepared specifications, solicited bids and approved subcontracts for building services
Decreased operating costs by 100% by implementing cost control procedures
Handled disciplinary actions, performance appraisals and terminations of company staff
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of
discrimination in operational practices
Monitored progress of construction and maintenance projects and notified appropriate individuals of
project updates,
delays and schedule changes
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns
and direct timely
repairs
Developed annual operating budgets and forecasts, as well as sales and marketing plans
Maintained sufficient number of units market-ready at all times
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major
repairs and capital improvement projects
Verified income, assets and expenses and completed file tracking sheet for each applicant
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
as needed
Promoted positive company and owner relationships through proactive attention to concerns
Administered property-related budgets, reviewed invoices and tracked costs
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local
and federal housing
requirements
Responded to messages and inquiries from various parties and used well-developed active listening and
open-ended
questioning skills to promote quick issue resolution
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility
and services
Organized and participated in resident meetings on monthly basis to give residents opportunity to ask
questions and provide forum for issues to be addressed
Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Minimized vacancy periods by collaborating with building owners to strategize improvements to
marketing initiatives,
business plans and tenant outreach programs
Assessed property every week, compiled information and wrote reports regarding findings for submission
to Property
Manager
Property Manager
Winter Haven Housing Authority - Winter Haven, FL
May 2003 to May 2005
Maintain 3 different Section 8 Housing Projects.
Promoted excellent customer by addressing residents needs as well as providing individual attention.
Successfully
resolved vendors and customers discontentment.
Implemented programs that build customer base which enhanced customer service to exceed
expectations for resident and public.
Encouraged and provided resources to residents in order for further education. Interview new residents.
Inspected
occupied units twice a year.
Education
Associate's degree in Business
Business International - Gulfport, MS
May 1984 to May 1986
Skills
* Section 8
+ Property Management
* Yardi
+ Budgeting
* Property Leasing
* Fair Housing Regulations