Customer Service Dental Assistant
Resume:
Fantasia Brown
Memphis, TN *****
*****************@*****.***
Professional Summary
I am focused on joining the dental industry as an entry level dental assistant where I can devote my knowledge, understanding and skills to care for my patients and assist my senior. I am highly motivated and hard working.
Authorized to work in the US for any employer
Work Experience
WFH Customer Service Representative
O'Reilly Auto Parts-Horn Lake, MS
August 2022 to Present
• Conducting inbound and outbound customer service calls with customers.
• Creatively problem solving.
• Quickly assessing customer needs and providing sound solutions.
• Providing a high-level of customer service.
• Documenting details of all calls and customer interactions.
• Managing through multiple systems, programs, and screens simultaneously. Dental Assistant
Family Care Health Center-St. Louis, MO
March 2021 to January 2022
I was responsible for general clinic administrative work and maintenance, as well as completing lab work under the direction of the dentist. My primary responsibility was to prepare the examination rooms for appointments by sterilizing instruments and ensuring all necessary equipment is ready for the dentist. I also assisted the dentist during their procedures by handing them instruments and anticipating their needs throughout the appointment. I was also responsible for greeting patients as they arrived and scheduled patient’s next appointment before they leave the clinic. Other duties and responsibilities include:
• Update and maintain client’s dental records
• Perform routine dental cleanings and assist the dentist with complex dental procedures
• Take and process X-rays of patients
• Schedule patient appointments
• Advise patients on recommended oral hygiene
Patient Care Assistant
St. John Health Care-Oakland, MS
October 2018 to December 2020
My care of duties includes being a companion to the patients and cooking as needed. Also on a daily basis, assist the patients with basic health care needs such as bathing, and personnel hygiene. My main goal is to get the patient back to functioning as much as possible on their own. Assembler/Production Worker
Advanced Distributor Products-Grenada, MS
April 2016 to April 2018
My duties were to assemble A-coil units and place them on a production line. I maintained the equipment and kept a neat and orderly working area to avoid safety hazards. I also assisted other production lines and co-workers as needed.
Casheir
Nookie's Convienence Store-Holcomb, MS
July 2011 to December 2017
My duties at the beginning of the shift were to count the cash in the register to ensure the amount was correct and that there is adequate change. I would issue receipts, refunds, or change due to customers. I would receive payments by cash, check, credit cards, vouchers, or automatic debit. Stocked store as needed.
Education
High school diploma
Grenada High School-Grenada, MS, US
Skills
• Seating and dismissing patients
• Dental Assisting
• Dentrix
• Knowledgeable in Eagle Soft
• Knowledgeable of dental instruments
• Patient Care
• Post-op instructions
• Hospital Experience
• Sterilization technique
• Chairside Assisting
• Vital Signs
• Place topical anesthetic
• Medical Imaging
• Place topical fluoride
• Provide OHI for patients
• Operatory & procedure set-up
• Coronal polishing
• Medical Records
Certifications and Licenses
Certified Dental Assistant
CPR Certification
CNA
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