Accounts Receivable Customer Service

Nancy Shirley

*** ****** *****, ****** ******, FL 34787 407-***-**** ️

*****.*********@*****.***

Professional Summary

Experienced Customer Service and Accounts Receivable Specialist with 15+ years of proven success in financial operations, client support, and administrative functions. Adept at using accounting software, managing transactions, and resolving issues with professionalism and care. Committed to accuracy, customer satisfaction, and team collaboration. Core Competencies

Accounts Receivable / Payable (AR/AP), Customer Service & Relationship Building, Sage 50 PayPal Magento, Order Processing & Web Orders, Collections & Payment Reconciliation, Office Administration & Inventory Control, Data Entry & Documentation, Marketing Campaign Support Professional Experience

Joissu Inc – Altamonte Springs, FL. Customer Service & Accounts Receivable Specialist August 1998 – May 2025

• Managed daily AR functions including collection calls, payment applications, and reconciliations.

• Processed credit card and PayPal transactions; issued checks and voids using Sage 50.

• Communicated with customers to resolve order issues, backorders, and billing inquiries.

• Verified web orders, reset customer passwords, and managed Magento database updates.

• Supported marketing efforts via phone/email campaigns and cart recovery.

• Conducted inventory checks and maintained office supplies.

• Processed merchandise orders.

• Overseeing incoming calls, resolved customer disputes, returns, and complaints.

• Completed daily End-of-Day processing.

Education

Valencia College – Orlando, FL

Associate of Science in Accounting Technology

December 2016

Certifications

• Operations Support & Services, Valencia College – Jan 2016

• Accounting Operations, Applications & Specialist, Valencia College – Aug 2015 Technology & Tools

Sage 50 Magento Microsoft Excel Microsoft Word PayPal Multi-line Phone Systems

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