Project Manager Management

Annette James

Denver, CO

*****.*******@*****.*** 719-***-****

Accomplished Implementations Project Manager Driving Business Solutions & Operational Excellence

Experienced and results-driven Implementations Project Manager with a proven track record of delivering strategic business solutions and driving operational effectiveness. Skilled in project management, business consulting, and process improvement, adept at analyzing complex environments to recommend and implement solutions that achieve organizational goals. Strong leadership in managing cross-functional teams and building strategic partnerships, recognized for achieving impactful results in dynamic business settings. Technical proficiency includes Microsoft Office Suite, Visio, Jira, Agile methodologies, and more. Bachelor of Arts in Business Administration from the University of Southern Colorado.

Skill Areas: Business Consulting Project Management Requirements Analysis Problem Resolution Implementation Analysis Practices Strategy & Execution Business Process Improvement Risk Management Analysis & Research Process Transformation Leadership Strategic Planning Stakeholder Management Team Leadership Cross-functional Collaboration Client Relationship Management Training & Development Quality Assurance Data Analysis Change Management Agile Methodologies Software Development Lifecycle (SDLC) Performance Metrics & KPIs Vendor Management Business Continuity Planning (BCP) Microsoft Office Suite Visio Jira Excel MS Project PowerPoint SharePoint Agile Smartsheet Monday.com

PROFESSIONAL EXPERIENCE

Wells Fago, Denver, CO (2023 - Present)

Change Manager

Resolved network, hardware, and software issues by troubleshooting with users, vendors, and internal service groups.

Planned and led user projects for application and hardware installations and upgrades.

Developed test scripts and coordinated user acceptance testing of technology components.

Updated user documentation and procedures to ensure clarity and relevance.

Assessed training needs, developed training programs, and conducted sessions for users and support teams.

Analyzed performance trends to identify areas for improvement.

Recommended and coordinated the implementation of process and procedure improvements.

Ensured quality and security compliance while managing production support and maintenance of large-scale business applications.

Participated in Business Continuity Planning (BCP) activities and coordinated resources across user projects.

Salesforce, licensing user access based on roles and business needs.

FIS, Denver, CO (2022 - 2023)

Implementations Analyst

Consulted internally with multiple stakeholders, including senior executives across departments, to optimize client onboarding, process mapping, internal workflows, business metrics, and new process designs.

Owned and managed projects and program components throughout their lifecycle, ensuring the tracking and delivery of project objectives while fostering trust with stakeholders and achieving high-quality outcomes.

Evaluated existing processes to identify inefficiencies and collaborated to design future states aimed at reducing client onboarding duration.

Led cross-functional teams to brainstorm and implement strategies for accelerating client onboarding, articulating challenges, and proposing business enhancements to streamline processes.

Collected and analyzed data from various sources, developed and tested hypotheses, summarized insights, and formulated action plans to translate recommendations into measurable results.

Monitored and improved key performance indicators (KPIs) across the enterprise to measure performance against strategic objectives and milestones.

Collaborated with development teams to conduct functional testing of system enhancements and changes resulting from project efforts.

Utilized tools such as TOAD and SQL to troubleshoot issues and optimize system performance.

Wells Fargo, Denver, CO (2018 - 2022)

Project Manager

Delivered high-quality products and solutions by deeply understanding product strategy and customer needs.

Developed and executed comprehensive project plans, proactively managing risks, ensuring compliance, and conducting thorough post-project evaluations.

Maintained transparent communication with project stakeholders regarding project status, milestones, and issues to mitigate potential impacts on deliverables.

Led growth initiatives, servicing small and medium-sized businesses by developing and implementing strategies to cultivate new customer relationships and expand existing ones.

Defined long-term vision and goals, aligning them with short-term strategies and action plans to achieve predefined objectives.

Cultivated and sustained productive relationships with key decision-makers to advance strategic organizational goals.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

BA, Business Administration University of Southern Colorado, Pueblo, CO

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