Customer Service Support

Jalen Hayes

Phone 419-***-****

Email: ****************@*****.***

Toledo, Ohio

Professional Summary

Dedicated and versatile professional seeking a company to build with, invest in, and eventually call home as I advance my career. Possess a diverse range of experience in management, transportation, sales, and customer service, with strong skills in team leadership, resource management, and client engagement. Committed to continuous growth and willing to obtain necessary certifications to enhance my expertise.

Work Experience

Manager

Taco Bell

Farmington Hills, Michigan

June 2022 – June 2023

• Supervised and managed a team of [number] employees, ensuring high levels of performance and customer satisfaction.

• Oversaw daily operations, including inventory management, scheduling, and resource allocation.

• Implemented de escalation techniques to effectively handle customer complaints and maintain a positive environment.

• Ensured compliance with health and safety regulations through professional-level cleaning and maintenance.

• Coordinated training programs for new employees to enhance their skills and efficiency.

Transportation Coordinator

MP Express Transport

Detroit, Michigan

June 2021 – May 2022

• Dispatched truckers efficiently to ensure timely deliveries and optimal route planning.

• Troubleshoot and resolved logistical issues to maintain smooth transportation operations.

• Provided exceptional customer support by addressing inquiries and resolving concerns promptly.

• Managed transportation resources to maximize efficiency and reduce operational costs.

• Collaborated with clients to understand their transportation needs and tailor solutions accordingly.

Sales Associate & General Laborer

Various Employers

2018 – 2021

• Engaged in sales activities, achieving and surpassing sales targets consistently.

• Performed heavy lifting, food preparation, janitorial duties, and customer service across multiple roles.

• Demonstrated flexibility and adaptability by excelling in diverse job functions and industries.

• Organized and arranged meetings with clients to foster strong business relationships.

• Assisted in maintaining a clean and safe working environment through diligent janitorial efforts.

Education

High School Diploma

Detroit Leadership Academy

Detroit, Michigan

Graduated: 2020

Skills

• Deescalation Techniques: Effectively manage and resolve conflicts to maintain a positive environment.

• Professional-Level Cleaning: Maintain high standards of cleanliness and hygiene.

• Heavy Lifting: Safely handle and move heavy materials as required.

• Employee Management: Lead and supervise lower-level employees to achieve organizational goals.

• Resource Management: Allocate and manage resources efficiently to optimize operations.

• Client Engagement: Build and maintain strong relationships with clients to drive business growth.

• Meeting Arrangement: Organize and coordinate meetings with clients and stakeholders.

• Dispatch of Truckers: Efficiently dispatch and manage transportation personnel.

• Troubleshooting: Identify and resolve operational issues promptly.

• Customer Support: Provide exceptional service and support to customers. Languages

• English: Native proficiency

Certifications

• [Pending Certifications]: Willing to obtain relevant certifications to enhance professional qualifications.

Additional Information

• Willingness to Learn: Committed to continuous personal and professional development.

• Team Player: Strong ability to work collaboratively within diverse teams.

• Adaptable: Quick to adjust to new challenges

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