Customer Service High School

Versatile and reliable professional with experience in maintenance, security, and reservations

coordination. Skilled in repairs, safety protocols, and customer service, with a strong ability to adapt and stay organized in fast-paced settings. Eager to bring a strong work ethic and attention to detail to a new role in the healthcare field, supporting safe and efficient operations. ANTHONY PEREZ

1-646-***-**** ************@******.*** MANHATTAN, NY LAZ Parking - Maintenance Oct 2021 - July 2022

Inspected and identified equipment or machines in need of repair. Troubleshot issues to determine necessary repairs. Planned repair work using building blueprints or equipment manuals as needed. Performed general repairs that did not require a specialized technician. Tishman Speyer Properties, Top of The Rock - Reservation Coordinator July 2022 - Dec 2023 Coordinate and manage reservations for clients, guests, or patients via phone, email, or online systems.

Provide accurate information regarding availability, services, and scheduling options. Maintain detailed records of bookings, cancellations, and changes using reservation software or databases.

Confirm reservations and follow up with clients to ensure satisfaction and accuracy. Resolve scheduling conflicts or booking issues promptly and professionally. Communicate effectively with internal departments to ensure smooth operations. PROFESSIONAL EXPERIENCE

Columbia Univeristy - Security Officer Jan 2024 - Present Patrolled assigned areas to ensure the safety and security of personnel and property Monitored surveillance cameras and alarm systems to detect and respond to suspicious activity Conducted routine building inspections to identify and report potential safety hazards Guarded entry and exit points, ensuring only authorized individuals gained access Verified identification of visitors and maintained accurate visitor logs Responded promptly and professionally to security incidents and emergencies High School Diploma Sep 2018 - June 2022

Leadership and Public Service High School

EDUCATION

Languages: English and Spanish.

Licenses: Drivers License and Security Guard License. Certifications: CPR Certified and Auto Detailing.

ADDITIONAL INFORMATION

SKILLS

Surveillance Monitoring & Patrol Operations

Conflict Resolution & De-escalation

Techniques

Customer Service & Client Relations

Reservation & Scheduling Systems

Equipment Inspection & Troubleshooting

Communication & Team Collaboration

Time Management & Multitasking

Detail-Oriented & Reliable Work Ethic

Microsoft Office Suite & Basic Computer Skills