Marketing, Project Management

Sydney Ma Contact Phone: 470-***-****

Email: ***********@*****.***

Address: **** ********* ***** **

Kennesaw, GA 30152

Professional Summary

A results-driven and highly motivated Marketing graduate with a strong foundation in digital marketing, consumer behavior analysis, brand strategy, excellent communication and customer service skills. Work Experience

Marketing Strategist Intern 2025

Smith Agency

Supported the marketing team in conducting marketing campaigns on industry trends and home goods Planned, scheduled, and organized materials for tradeshows/events including display design/layout, promotional items, and services/logistics support. Provide tracking, reporting, and analysis on all marketing activities Guest Advocate, SEA, Closing Expert, Guest Services Desk 2021 - present Target

Act as an advocate for the guest experience by greeting, thanking, and ensuring customer satisfaction through attentive service, proactive engagement, and resolving issues to exceed guest expectations. Establish strong connections with guests through friendly, genuine engagement to create a welcoming atmosphere, flexible, adept to environment and able to administer team logistics. Lead and manage a team of 20 Guest Advocates and Front of Store attendants, focusing on reducing wait times, fostering positive guest interactions, and ensuring effective service recovery. Waitress/Hostess, Team Lead 2018 - 2021

Sterling Estates

Team Leader overseeing banquet-style dinner and drink service for seniors at Sterling Estates, ensuring high levels of customer satisfaction.

Monitored the front entrance to greet new guests while supporting servers with taking and delivering drink orders.

Ensured customer satisfaction by conducting timely table check-ins to address drink orders and other guest needs.

Academic History

Southern New Hampshire University 2024 - present Master of Business, Project Management

Kennesaw State University 2020-2023

Bachelor of Science in Business, Marketing

Certifications

Analyzing and visualizing Data with Microsoft Power BI Certification 2025 HubSpot Social Media Marketing Certification 2025 HubSpot Digital Advertising Certification 2025 HubSpot Social Media Marketing II Certification, 2025 HubSpot Analytic Core Concepts Certification 2025 HubSpot Content Marketing Certification 2025

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