Support Engineer It

Christopher A. Vargo

********@*****.*** • (***) *89 - 9407

https://www.linkedin.com/in/cvargo/• Chino Hills, CA

IT Management Professional

Summary

15+ years of success in spearheading end-to-end management of IT projects that drive organizational growth and enhance productivity of underperforming areas with technical teams/personnel, while adhering to agreed timeline, budget, and user/business requirements within entertainment industry.

Technically-sophisticated and Microsoft Certified Professional with track record of success in all aspects of IT management and support, including diagnosis of technical issues related to desktops, servers, phone, and network connectivity. Adept at designing, implementing, and administering complex network, focusing on delivering optimal performance and maximum uptime with zero functionality issues. Instrumental in ordering, tagging, deploying, monitoring, and maintaining various IT equipment/peripherals, such as desktops, laptops, workstations, and printers. Refined communicator with expertise in cultivating and nurturing professional relationships/alliances with teams, colleagues, partners, vendors, and all levels of management. Exceptional leadership, problem solving, and communication skills with focus on remaining at forefront of rapidly evolving technology.

Areas of Expertise

Project Management

Desktop & Mobility Support

Technical Support

Accounts Payable & Receivable

Contract Negotiations

Strategic Planning & Analysis

Issue Identification & Rectification

Inventory Management

Software Installations & Diagnosis

Cross-functional Team Leadership

Network & System Administration

IT Asset Management

Reporting & Documentation

Client Relationship Management

Advertisement Management

Technical Proficiencies

Platforms:

Windows OS, MAC OS, iOS, MS Office, OneNote, Evernote

Tools:

SCCM, Active Directory, Web Jet, CUCM, Azure, End Point Manager, Intune, JAMF,

Hardware:

HP, Dell, Apple, Cisco Phones, Lenovo, Microsoft Surface

Professional Experience

Crabel Capital Management, Century City, CA 3/2022 – 2/2024

Senior Support Engineer

Fast-paced hedge fund office required day-to-day support of office operations and support requests. Ongoing projects within the IT department. Executive / VIP support for the C suites, as well as support for the owner of the company and his family and house staff. Various technology platforms: JAMF (managing endpoints and creating policies and BASH scripts), Ansible (running automation), CrowdStrike, Logic Monitor (View and address any alerts), Infoblox (DNS management), Cisco FMC and Meraki (Adding firewall rules to allow connection), Zoom administration (Video and phone), VMWare (Building and managing virtual machines), Confluence (documentation), Jira (to track projects and requests), amongst others.

Supporting end users in a cross-platform environment (Windows/Linux/macOS)

Day-to-day management of core infrastructure services (AD, MDM, DNS, etc.)

Automation and scripting of repetitive tasks using PowerShell

Management and creation of automatic reporting of inventories

Strong ability to create documentation with attention to detail

Assisting / Mentoring / Training of junior support

Recommend and implement new technologies

Provide onsite support at owners' home offices concerning network and desktop services

Maintain asset management of owners' end-user devices (mobile, desktops, laptops)

Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video

Aristotle Capital Management, Newport Beach, CA 3/2021 – 3/2022

IT Service Engineer

Working for the IT infrastructure manager and with 2 other individuals supporting the company’s users and infrastructure. We have a hybrid AAD environment and utilize tools such as Azure Active Directory, End Point Manager, Intune, On prem AD, Exchange, Office365, and Call Tower for provisioning DID’s to users. All end points are running Windows 10/11. We monitor the email traffic with Mimecast. We support users across the country working remotely and in the office. Grant access to inbox applications such as Geneva, Bloomberg, Flux, Salesforce, etc. Manage all hardware inventory and network equipment across 3 office locations.

Took over out-sourced MSP to internal Service Desk team using Fresh Desk as our ticketing system, and created 100+ KB

Provide 18 hours a day coverage for our users.

Creative Artists Agency, Century City, CA 1/2009 – 8/2020

Asset Manager / Service Desk Lead

Implemented asset management across company for offices in LA, Nashville, and New York. Traveled extensively to remote offices for guiding Technion’s in management of all assets. Procured and tagged all devices in environment to ensure accurate assignment. Tracked assets and inventory via Service Now. Deployed and configured Nortel/Cisco Phones, while supporting A/V systems and video conferencing meeting support via Polycom, Tandberg, Codian, and Cisco technologies. Managed user and computer accounts by utilizing Active Directory and Exchange. Uncovered and mitigated hardware and application issues within desktops, servers, and databases in timely manner.

Spearheaded multitude of projects, such as updating over 750 phones in 10 hours, tagging 5K+ devices in 10 months, printer consolidation effort, which resulted in minimizing printer fleet by 45% and achieving $40K/year in maintenance costs and onetime $225K return of monies from HP.

Authored training and how-to documents for global service desk technicians.

Supported over 2400 end-users, consisting of in house and remote offices in New York, Nashville, Beijing, London, and remote offices to ensure seamless flow of business operations.

Updated more than 1200 systems on quarterly basis with latest Windows 7 images via SCCM, while ensuring 96% compliance rate in two-week timeframes.

Played key role as part of team in successfully upgrading 1,200 user workstations from Windows XP to Windows 7.

Certifications

A+

MCSE

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