Customer Service Inventory Control
Resume:
Sabrina Harris
Customer Service Representative
Fayetteville, NC 28304
******@*****.***
Enthusiastic and well-organized Administrative Assistant with solid background Retail Management, schedule management and event planning. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous manager with experience in corporate office settings as well as retail environment. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented and driven with expertise in problem solving and managing daily office/staff functions. Experienced Office/Retail Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Retail soft lines and hard lines. Store set up. Pricing and markdown. Highly motivated team player and motivator. Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Food Lion - Fayetteville, NC
January 2022 to February 2023
Assisted customer with purchase
Cashier/Customer Service
Walmart
November 2019 to December 2020
Assisted customers on register with purchases. Stocked. Cashier/Customer Service
Walmart - Fayetteville, NC
October 2018 to December 2019
Assisted customers with merchandise and retail transactions Customer Service Representative
Sykes Fayetteville NC - Fayetteville, NC
June 2017 to August 2017
• Using company Process procedures, received incoming calls from customers.
• Handled billing issues and assisted customer with troubleshooting.
• Assisted with resolving questions in regard to customer purchases and bill.
• Oversaw daily office operations for staff of 23 employees. Retail Assistant Manager
AAFES - Fort Bragg, NC
October 1998 to January 2014
AAFES • Prepared and distributed payroll for staff of 23 direct reports.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversaw inventory and office supply purchases.
• Compiled annual recommendations for end of fiscal year budgets.
• Shipping/Receiving functions/Warehouse • Safety and profit procedures • Record keeping • Transfers/ Refunds of products • Asset protection • Hiring selection • Performance management • Personnel actions
• Team building/mentoring • Inventory control
Store Manger
AAFES - Fort Bragg, NC
April 1997 to November 2013
• Oversaw daily office operations for staff of 10 employees.
• Prepared and distributed payroll for staff of 20 direct reports.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversaw inventory and office supply purchases.
• Compiled annual recommendations for end of fiscal year budgets.
• DSD receiving • Oracle processing
Operations Manager
AAFES - Fort Bragg, NC
September 2012 to December 2012
• Oversaw daily office operations for staff of 50 employees.
• Prepared and distributed payroll for staff of 200 direct reports.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversaw inventory and office supply purchases.
• Compiled annual recommendations for end of fiscal year budgets.
• Processed accounts receivables and payable.
• Oversaw inventory and office supply purchases.
• Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
• Processed accounts receivable and accounts payable.
• Liaised with vendors to order and maintain inventory of retail supplies. Retail Customer Service Supervisor
AAFES - Fort Bragg, NC
April 1994 to June 1997
AAFES
• Oversaw daily office operations for staff of 20employees.
• Prepared and distributed payroll for staff of 20 direct reports.
• Composed and drafted all outgoing correspondence and reports for managers.
• Oversaw inventory and office supply purchases.
• Compiled annual recommendations for end of fiscal year budgets.
• Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
• Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
• Reduced overhead by taking on more responsibility with creative and administrative projects.
• Managed executive calendar and coordinated weekly project team meetings. Education
Associates of Applied Science in Business Administration Fayetteville Technical Community College - Fayetteville, NC 2014
Bachelor's degree
Skills
• billing (10+ years)
• correspondence (10+ years)
• inventory (10+ years)
• payroll (10+ years)
• Team building (10+ years)
• Scheduling (10+ years)
• Training (10+ years)
• Inventory Management (10+ years)
• retail sales (10+ years)
• Operations (10+ years)
• Schedule Management (10+ years)
• Calendar Management (10+ years)
• Profit & Loss (10+ years)
• Performance Management (10+ years)
• Project Planning (10+ years)
• Event Planning (10+ years)
• Human Resources (10+ years)
• Financial Management (10+ years)
• Office Management (10+ years)
• Management (10+ years)
• Microsoft Access (10+ years)
• Personal Assistant Experience
• Financial Report Writing (10+ years)
• Recruiting (10+ years)
• Project Management (10+ years)
• Planograms (10+ years)
• Leadership (10+ years)
• Store management (10+ years)
• Budgeting (10+ years)
• Pricing (10+ years)
• Accounts receivable (10+ years)
• Microsoft Outlook Calendar
• Forecasting (10+ years)
• Human resources management
• Interviewing (10+ years)
• Restaurant experience (7 years)
• Bookkeeping (10+ years)
• Oracle (10+ years)
• Conflict management (10+ years)
• Accounts payable (10+ years)
• Merchandising (10+ years)
• Accounting (10+ years)
• Microsoft Powerpoint (10+ years)
• Employee orientation
• Leadership
• Sales
• Store management
• Human resources
• Customer service
• Recruiting
• Account management
• Profit & loss
• Retail sales
• Kronos
• Payroll
• Planograms
• Cash register
• Fraud prevention and detection
• Office management
• Windows
• Data collection
• Schedule management
• Operations management
• Clerical experience
• Typing
• Financial management
• Training & development
• Project planning
• Project management
• Front desk
• Guest services
• Cash handling
• Financial report writing
• Employment & labor law
• Calendar management
• Accounting software
• Microsoft Office
• Analysis skills
• Microsoft Excel
• Microsoft Outlook
• Personal assistant experience
• Supervising experience
• Cash management
• Sales management
• Word processing
• English
• Computer skills
• Communication skills
• Microsoft Access
Certifications and Licenses
Driver's License
March 2018 to February 2026
Assessments
Written communication — Proficient
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Types (50) WPM Report development
• Critical thinking Project planning
• Attention to detail Meeting minutes
• Team building Workers' compensation knowledge
• Business correspondence Filing and data archiving
• Quality assurance Legal administrative support
• Microsoft Office Equal Opportunity Representative Course (40) hours 2005
• Micro-soft word Microsoft Access; Calendar Creator plus etc Computer Proficiency:
• Created PowerPoint presentations that were successfully used for business development.
• File Management Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed. Scheduling:
• Communicated with customers and management through phone, fax, e-mail and in person to schedule meetings and answer inquiries.
• Created and maintained daily and weekly scheduling of more than 50 employees. Monthly Reporting:
• Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
• Organized technician schedule for customer jobs.
• Reviewed all monthly profit and loss reports to identify shrinkage. Data Entry:
• Reviewed and updated client correspondence files and scheduling database.
• Processed incoming and outgoing inventory invoices using DSD program.
• Processed payroll.
• Ensured daily gas inventory numbers were input.
Inventory Management:
• Managed inventory and office budgeting for supplies for busy office of 5.
• Monitored all monthly sales and inventory reports to ensure compliance with productivity as well as inventory shrinkage goals.
• Ensured all needed inventory for new POGS was in prior to resetting areas. Policy Development:
• Developed and implemented employee manual outlining all proper business procedures and office policies.
• Ensured all employees were thoroughly trained and aware of company policies and procedures at all time.
• Ensured all employees were completed Serve Safe Certification.
• Monitored all assets monthly.
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