Technical Writer Senior

Location:

Huntsville, AL, 35811

Posted:

June 14, 2025

Contact this candidate

Resume:

*** ***** **** *****

Huntsville, AL *****

256-***-**** c

**********@*****.***

PAULA K. BARRETT

QUALIFICATIONS

Active SECRET clearance placed into Continuous Evaluation (CE) status reinvestigation on November 23, 2022.

TOP SECRET clearance investigation began December 2024

CompTIA CTT+ Certification January 31, 2014.

SKILLS & ABILITIES

Extensive professional knowledge of technical writing, documentation, quality assurance/control, configuration management efforts, instructional design/development. Exceptional skills at interrogation of SME’s and translation of complex technical data into target-specific relatable data. Experience with technical training, project management, Change Management (CM) and Configuration Management (CM), System/knowledge, software/database migration and implementations, Knowledge of specific Military document requirements standards (MIL-STD-40051-XX) (s), NISPOM rules, Army writing standards AR 25-50, National Archives reference for security and references. Also possess experience with Red Team reporting/Zero Trust, CAT (intrusion) testing, Cyber reports, software deployment procedures, course development (training manuals), NASA, DoD, GMD, MDA, Air Force and Army training/publication standards and practices. SharePoint, Microsoft Office suite, Adobe e-learning suite and Visio. Authoring and other e-learning tools/software.

EXPERIENCE

CYBER SECURITY ANALYST/ SENIOR TECHNICAL WRITER, MILLENNIUM

CORPORATION, 340 THE BRIDGE STREET, SUITE 202, HUNTSVILLE, AL 35806. FUNCTIONAL MANAGER: JAMIE FRAKES (TSMO PM), 256-***-****

February 2023 –February 2025

While supporting the Threat Systems Management Office (Army) contract, I performed as the senior Technical Writer for Red Team and Zero Trust reporting requirements. Monitoring and creating reports for Cybersecurity Assessments from on-site/in-person infiltration tests, remote (friendly) hacking events, and other Adversarial/Cooperative Penetration testing. Created reports aimed at various levels of government agencies, private industries and other defense entities. These reports include recommended mitigations for cyber threats and descriptions of system vulnerabilities. Reports include a written narrative of attack vectors/strategy, the tools/software employed, (including proprietary code) and possible negative outcomes from actual “bad actors” adversaries. Led the technical writing team in the use of advanced SharePoint and other collaborative Microsoft tools. Created templates, processes and company operations manuals upon request.

SECURITY ANALYST/ SENIOR TECHNICAL WRITER BLUEHALO CORPORATION, 410 JAN DAVIS DRIVE NW HUNTSVILLE, AL 35806 MANAGER/SUPERVISOR: MICHAEL REYES, 256-***-****

April 1, 2022 –February 2023

While working for the Program Executive Office (PEO) Missiles and Space (M&S) Integrated Fires Mission Command (IFMC) Policy Directorate. I acted as the backup to the IFMC Policy Chief, managing the Chief’s email, calendar, meetings, and team taskings. Providing functional support and guidance to IFMC decision making meetings. Updated, monitored and assigned tasks for the IFMC Policy team via Microsoft Office TEAMS, email and staff meetings.

Served as Cyber Analyst and Senior Technical Writer for IFMC Policy. Developed original process documents such as Cybersecurity Strategies (CSS)s, Onboarding/Offboarding checklists, Test Plans, Templates, Standard Operating Procedures (SOP)s, Work Instructions (WI)s, Process Plans and Policies. Responsible for ensuring documents generated by the team were applicable and in conformance with Army writing standards, which include, Memos, Memorandum of Understanding (MOU)s, Memorandum of Agreement (MOA)s, other presentations, and artifacts ensuring accurate, engaging, user-friendly data to meet DoD, Army and IFMC directorate style guidelines. Leading and coordinating Directorate and Executive level approvals of published documents; including “wet” signatures, updates and new directions from high-ranking military leadership.

SENIOR TECHNICAL WRITER/CONFIGURATION MANAGER, COLSA CORPORATION, 728 ODYSSEY DRIVE, HUNTSVILLE, AL 35806, 256-***-****, FUNCTIONAL MANAGER: SHANE BOWERMASTER

October 1, 2019 – April 2022

As part of the TStorm team developing a Threat Representative Drone Swarm arsenal of assets, responsible for identifying, analyzing and documenting program R&D activities and assets, and then processing them into documentation and requirements for an OTA contract which was recognized as a Program of Record for the U.S. Army. While working in this capacity; I was responsible for development of a Documentation Control Policy (DCP), Program Management Plan (PMP), Building Safety SOP, Hardware Operators Manual, Software, Standard Operating Procedures for Students, and to creation of interactive (automated) Program Templates, guides for the creation of other process and administration documents still under development. Those include but are not limited to the Quality Management Plan (QMP), Configuration Management Plan (CMP), the Hardware Technical Manual (HTM), Software Maintenance and Modification Plan (SMMP), Inventory Lifecycle Management Plan (ILMP) and the Test Validation and Verification Plan (TV&V). Willingness to take any task or assist any team, developed position into one of a matrix nature. Utilizing my past 25 years’ experience to help my team navigate potential and likely future requirements, to achieve project and program success. Actively mentors Jr. Technical writer and other teammates.

IT CHANGE MANAGEMENT ANALYST, MISSILE DEFENSE AGENCY (MDA) W/ HX5 CONTRACT. ONSITE REDSTONE ARSENAL

212 EGLIN PKWY SE, FORT WALTON BEACH, FL 32548 850-***-****, FUNCTIONAL MANAGER: MICHELLE HOWARD

ENGINEER II, MISSILE DEFENSE AGENCY (MDA) W/ IERUS TECH. ONSITE REDSTONE ARSENAL

2904 WESTCORP BLVD SW, HUNTSVILLE AL, 35805 256-***-****

May 16, 2016 –May 14, 2018, IRES Contract w/ IERUS Tech.

Responsible for templates, creation and change configuration for DDIP’s, Test Plans, SOIPs, Engineering Plans, Implementation and Migration plans, Quad charts, development of standard processes and procedures. Create SOP’s using provided JWAs and CDRLs. Support all efforts for design, planning, and documentation of network communications and IT systems. Manages the status reporting to Project Managers of all CRQs, Work Orders and Incidents, including communication trails to reveal issues and path forward for resolution. Responsible to track all Network Engineering IT project items to closure.

May 14, 2018 – Sep 9, 2019, IRES Contract w/ HX5 Corp.

As an IT Change Manager, I was responsible for reviewing all IT changes planned for the MDA enterprise infrastructure to ensure it met all government and organizational requirements prior to being presented in a formal review, approval and implementation process. Using the MDA Remedy tool, I guided Engineers, Project Managers, and Change Coordinators in creation and management of Change Requests (CRQs). Reviewed and monitored those requests throughout the lifecycle, including preparing the Change Advisory Board (CAB) Agenda, which is presented to the government to review, defer or approval all MDA IT Infrastructure changes. Responsible for updating all CRQ tickets with government comments and approval status results. I was also the point of contact for all Change Management training, process improvements and input into Work Instructions, Templates and battle rhythm checklists.

SENIOR TECHNICAL WRITER, MILLENNIUM SYSTEM SERVICES, INC.

5304 MARTIN ROAD, REDSTONE ARSENAL, AL 35898

September 2015 – February 2016

Utilizing proprietary systems including FEDLOG, IADS, UltraEdit and other Army systems, was responsible for the creation and changes to Interactive Electronic Technical Manuals (IETMs) for the Armed Scout Helicopter publications effort. This included change management (CM) and verification of draft procedures, manuscripts, illustrations, and parts listings for field and sustainment maintenance training. Demonstrated skills in this role include working knowledge of appropriate Army regulations and standards required for Army publications and ability to read technical schematics.

SENIOR IT TRAINER / WRITER, HARRIS IT CORP.

4400 MARTIN ROAD, REDSTONE ARSENAL, AL 35898

December 2010 – September 2014

Served as the Senior IT Trainer and developer of training material for the Army Materiel Headquarters at Redstone Arsenal, AL. Identified required training from Contract Data Requirements Lists (CDRLs) to plan, schedule and create training modules. Tracked equipment configuration, software updates and version control during training material development. Ensured training statements of work (SOWs) met requirements and Army directives. Created all training material, including handouts, Quick Use cards, training videos and IETMs. Documented process improvements to identify new training requirements and opportunities.

Successfully documented accurate technical and management processes for installations, performance analyses, troubleshooting protocols and program management solutions. Conducted interviews of subject matter experts (SMEs) and engineers to ensure clarity and compliance of all training material. Served as the verification and validation (V&V) focal point to test complex equipment and software prior to the government testing and approval process.

Trained Help Desk personnel as well as military, government civilians and other contractor users of equipment and software installed at HQAMC. Responsible for all technical writing and technical training activities. Provided metrics and analyses of training effectiveness and where efficiencies in equipment utilization could be implemented. I identified training gaps and provided weekly, monthly and yearly management reviews of training accomplishments, including customer satisfaction critiques, using measurable numbers.

TECHNICAL WRITER III, TELEDYN BROWN ENGINEERING. ONSITE REDSTONE ARSENAL

300 SPARKMAN DRIVE NORTHWEST, HUNTSVILLE AL 35805, 256-***-****

December 1999 – December 2011

From April 2006 to December 2011, as part of the Weapons System Support and Operations (WSOPS) group, facilitated the updates and configuration management for 24 Facility System Operations Maintenance Manuals (FSOMMs) and Interactive Electronic Technical Manuals (IETMs). Performed technical risk assessments and technical planning for Ground-based Missile Defense (GMD) support facilities. Created, verified and validated maintenance and operation procedures for the GMD project. Maintained configuration control (CM) of documentation, engineering notes to provide trends, supportability and effectiveness analyses throughout the project lifecycle.

Served as the primary POC for e-Matrix activities. Controlled and facilitated the configuration, change management, and approval process efforts for all technical manuals, drawings, instructions, photographic files and other reference materials. Processed updates to Facility Maintenance Manuals and supporting engineering documentation.

FROM MAY 2001 TO APRIL 2006, I acted as "book boss" for IETMs on the Ground Based Missile Defense (GBMD) project. The configuration of multiple hardware and software suppliers working via multi-locations, companies and platforms participate to simulate the highly complex components of a missile test. Responsibilities included writing a Data Management Plan (DMP) (for each test) that describes all aspects of GBMD ground test data management to include data gathering, data handling and creation of data item descriptions (DIDs).

FROM SEPTEMBER OF 1999 UNTIL MAY 2001, I worked on the International Space Station (ISS) project as the crew trainer and ground control point of contact. Served as Payload Operation Data File (PODF) crew trainer for ISS Payload Support Operations. Regularly traveled to Houston Space Center to interview scientists, in order to translate complicated scientific procedures into understandable and verifiable instructions. Verified payload procedures, both written and electronic, against equipment and applications. Responsible for identifying any deficiencies prior to crew training and providing ground console support to crew, during experimental operations on board the space station. Provided mission support through pre-mission onsite crew training and real-time remote mission support to the ISS.

IMPLEMENTATION LEADER, COMPUTER SCIENCES CORPORATION, ONSITE EGLIN AFB

2716 MCMAHON ST #I, FORT EUSTIS VA 23604, FUNCTIONAL MANAGER JIM SHEEDY 757-***-****

1997-1999

While working out of the Shalimar, FL office, in a 100% travel position, I was accountable to deploy Automated Business Services System (ABSS) (a paperless procurement) software and training Air Force installation personnel as assigned. This was a three-phase responsibility.

Pre-Implementation phase consisted of a 1-week visit to the installation to assess needs for any special requirements before I returned with a training team for the Implementation. As Team Leader, I worked with the Comptroller office to negotiate a training schedule and other needs prior to the Implementation phase. Duties as team leader included leadership of a team (3-6 people), creation/updates to all training material to include deliverables such as user manuals, Site Surveys and help desk references. Led training efforts for delivery to 400-3000 personnel per base, in the use and maintenance of the software, including train-the-trainers. I trained personnel to maintain and use proprietary elements of server and software effectively. Regularly interfaced with upper management, Government and Military contacts, and CSC software developers to establish requirements and ensure that software configuration would meet customer needs.

During the Implementation phase, responsibilities included management of all logistical issues at a base wide level for user accounts, firewalls and interfaces into other military accounting systems (IAPS, BCAS etc.). Managed training schedules of other CSC trainers, role assignment of ABBS users, managed and participated in client installations, training personnel on their back-up procedures and was responsible for all presentations to the Military and Government leadership.

Post – Implementation phase was an additional 1-2 week visit (no team) back to the military installation to resolve any remaining installation / migration issues. Conducted post-training analysis and resolved any training or documentation gaps that existed.

CALL CENTER /TRAINER, AMERICA ONLINE (SHEPARD MALL CALL CENTER, OKC)

770 BROADWAY, NEW YORK, NY 10003, 212-***-****

1995 - 1997

Working as a call center customer care agent for 3 months and having the highest “save rate” in the company (keeping customers from canceling); I was invited to begin training classes for new call center employees. As a Trainer, my duties included guiding my classes through the HR processes, research and development of training outlines, course work, instructor's manuals, student notebooks, exercises, class lectures and mock/role play calls, evaluations and other application training tools. Observation and listening in on agent/customer calls. Offering resolutions to difficult customers and guidance to empower call agents for future issues.

BACKGROUND

Microsoft Desktop Publishing, Certification

CTR (Computer Training Center of Huntsville), Huntsville, AL, April 2013

Hardware Support, Software Support, Introduction to Information Systems, CISCO Networking part I, Calculus, Calhoun Community College, Huntsville, AL, 2005 to 2009

Microsoft Front Page, CEU and Certification, Microsoft HTML 4.0 w/Front Page, Calhoun Community College, Huntsville, AL, 2000 to 2003

CEU, IBSTPI (International Business Standards of Training, Presenting and Instructing) Standards of Training Certification, Huntsville, AL, 2000

Course work Southwestern Oklahoma State University, Weatherford, OK, 1985 and University of Central Oklahoma, Edmond, OK 1988

AGILE

REFERENCES

MICHAEL REYES, CHIEF, SYBERSECURITY POLICY DIVISON AT IFMC CYBERSECURITY DIRECTORATE

210-***-**** c

*******.*******.*****@*****.***

SHANE BOWERMASTER, SYSTEM ENGINEERING LEAD

256-***-**** w

334-***-**** c

*****.*.***********.***@****.***