Data Entry Customer Service

JENNIFER GREEN

Osteen, FL *****

******************@*****.*** / +1-386-***-****

SUMMARY

Background in office management, accounts receivables, accounts payables and data entry. Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. SKILLS

Accounts receivable

Customer service

Cash register

Accounts payable

Sage

Bartending

Office management

Cash handling

Excel

Netsuite

Service Titan

Bolt

M2M

Microsoft office

Microsoft word

EXPERIENCE

A/R Specialist / Delair - Sanford, FL 03/2024 - Current Receive and apply checks, create daily spread sheets Make daily deposits.

Scan all documents into cloud

Analyzed customer accounts to identify discrepancies or unpaid invoices. Reviewed customer accounts for accurate information and payment terms. Responded to inquiries from internal departments related to customer accounts receivable status. Initiated collection efforts by contacting delinquent customers via phone or email. Posted daily cash receipts into general ledger software system. Investigated short payments and disputed charges as needed. Assisted in month-end closing procedures including preparing journal entries for accruals. Performed other duties as assigned by supervisor and manager. Received and recorded cash, checks and transfers.

Matched orders with invoices and recorded required information. Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks. Recorded debit, credit and account transactions in computer spreadsheets and databases. Checked postings and documents for correctness, accuracy and proper coding. Billing Coordinator / Strada Services LLC - Sanford, FL 11/2022 - 01/2024 Billing commercial builders for work that was completed Created and maintained accurate customer records in database system. Processed invoices, credit memos, and other financial documents. JG

Researched customer account information to respond to inquiries and resolve disputes. Coordinated with sales team to ensure accurate billing of customers. Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.

Managed daily workflow processes associated with invoice creation and distribution. Ensured compliance with company policies related to invoice generation and processing. Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.

Answered customer questions to maintain high satisfaction levels. Did billing in bolt, sage, Netsuit and excel

Analyzed customer accounts to identify discrepancies and resolve billing issues. Bartender / Fraternal Order of Eagles - DeBary, FL 08/2021 - 01/2023 Customer service

Office Assistant / HireQuest Inc. - Sanford, FL 10/2020 - 07/2021 Data entry, answering multi-line phones, account collectables, account receivables CSR - Customer Service Representative / Circle K - Osteen, FL 08/2019 - 09/2020 Assistant manager in training, customer service rep Data Entry, Billing & Collections / CJC Transport - Osteen, FL 07/2010 - 03/2019 Data entry, billing in Microsoft word and excel

Managed collection accounts, ensuring timely payments and resolving customer disputes. Monitored customer accounts to identify overdue payments and initiate collections processes. Maintained detailed records of collection activity and account information. Conducted research on customers to ensure accurate contact information was on file. Drafted letters to delinquent customers to inform them of their past due balances. Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing. Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.

Resolved escalated customer complaints in a professional manner while maintaining compliance standards. Recorded and updated customer personal accounts with accurate contact information. Notified customers of delinquent accounts with attempt to collect outstanding amounts. Received payment and posted to appropriate customer accounts. Shipping/Receiving / Pro Line Sports - Sanford, FL 09/2009 - 05/2010 Shipping and receiving of merchandise, billing customers, custom logos, heat press, answering multiline phones, filing and fork lift certified

Customer Service Representative / BJ's Wholesale Club - Sanford, FL 11/2008 - 09/2009 Customer service representative, cashier

Office Manager, Data Entry Clerk / Charles and Charles - Osteen, FL 02/1997 - 10/2008 Office manager, customer service representative, data entry in Microsoft word and excel Developed and implemented office policies and procedures. Supervised staff members, organized schedules and delegated tasks. Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Created spreadsheets in Excel to track data such as vacation requests, sick days . Answered phone calls, responded to emails, routed mail and coordinated courier services. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Processed payroll accurately ensuring all employees were paid on time. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets. EDUCATION AND TRAINING

High school diploma 05/1996

Pine Ridge High School - Deltona, FL

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