Case Manager Management
Resume:
Nina George Carlton
828-***-**** Hickory, NC
Professional Summary:
Experienced professional seeking a position that leverages skills in community engagement and client development. Collaborative team player with a proven track record of delivering strategic solutions to resolve challenges, enhance customer satisfaction, and contribute to business growth. Strong negotiation, time management, and organizational skills.
Skills and Abilities:
Software: Microsoft Office Suites Ability to solve problems, proactively identify, and implement solutions.
Strong oral and written communication, ability to solve problems, proactively identify, and implement solutions. Experienced in cash handling, financial reports, records management, payroll, office management, HRIS, conflict management, sales, HR, sales, recruiting, strong organizational skills, case management, and loss mitigation knowledge.
Work Experience:
Currently serving as a Healthy Opportunities Pilot Case Manager at Burke United Christian Ministries in Morganton, NC since February 2025. Responsibilities include outreach, administering screenings, assessing needs, determining eligibility for services, and referring to qualified members for care management.
Healthy Opportunities Pilot Case Manager
Burke United Christian Ministries-Morganton, NC
February 2025 to Present
Outreach and Engagement: Conduct outreach and administer screenings to assess needs and eligibility for HOP services, referring eligible members for care management.
Case Management: Provide case management using the NCCARE360 platform, communicating with partners, and maintaining respectful relationships with clients. Conduct assessments, develop care plans, link members to appropriate care, and manage transitions.
Social Worker
Burke United Christian Ministries-Morganton, NC
July 2024 to February 2025
Assist un-sheltered clients with basic everyday essentials. (Clothing, food, hygiene). Evaluate clients for Crisis Assistance and USDA Foods program. Enter client information into Link2feed database and file maker. Receive assistance calls and place calls to vendors on client’s behalf.
Travel Professional
April 30, 2020 to present
Plant Travel events for clients. Create agendas, contact vendors, schedule payment plans, market Travel events, Create presentations
Remote Executive Administrator/Office Manager
T12 Technologies-Oxon Hill, MD
January 2021 to March 2024
Assist President/CEO of company with various tasks. Prioritized emails, phone calls, record meeting notes. Scheduled appointments and maintained President’s Calendar. Prepared agendas for meetings. Maintained payroll – used ADP payroll system to record and correct payroll. Prepare monthly reports (Annual & Sick Leave, Employee information, etc.). Handled personnel processing (hiring, onboarding and offboarding process)
Administrative Specialist
Landmarc Real Estate Management-Fredericksburg, VA
January 2020 to January 2021
Performed tasks in data entry systems. Answered phone calls. Handled customer complaints. Composed letters to clients and homeowners. Knowledge of Homeowners Association Declarations for 18 properties. Perform Resale inspections and generated Homeowner Resale Packets.
Human Resources Administrative Assistant
Coastal Community Action, Inc.-Newport, NC
June 2018 to January 2020
Provided administrative support such as preparing correspondence, forms, arranging meetings,
processing electronic and hard copy confidential documents, and tracking deadlines. Reviewed and routed incoming mail. Prepared outgoing mail and correspondence, including e-mail and faxes. Organized and maintained file system and files correspondence and other records. Answered and screened telephone calls and arranged conference calls and interviews. Produced copies of correspondence or other printed materials. Aids in hiring process activities such as posting jobs, processing applications, arranging interviews, conducting professional reference checks, onboarding and offboarding.
Family Support Coordinator
Coastal Community. Action, Inc-Newport, NC
November 2013 to June 2018
Completed pre-screening and intake applications for program eligibility by verifying identification, income and other pertinent information as necessary.
Provided various verification forms to human service agencies, businesses, utility companies, public housing agencies, property managers, faith-based, and other government organizations to obtain information for participants’ eligibility.
Tracked and documented individual expenditure paid to vendors for family/individual services, as approved by all managing authorizers (i.e. program director, fiscal officer, executive director). Motivates and encourages participants to help themselves. Worked closely with counselors, case workers, managers and other professionals to assist families with managing their limited resources and budget counseling.
Housing Counselor
Twin Rivers Opportunities, Inc-New Bern, NC
January 2011 to February 2013
Loss mitigation efforts, provided Mortgage Default Counseling, maintain client files. Provided moral support for clients and mediated between clients and servicers to possible prevent foreclosures on homes and properties.
Education
Associates in Applied Science
University of Mount Olive
January 2009 to May 2011
Technology Systems
American Intercontinental University
May 2006 to July 2006
References available upon request
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