Customer Service Front Desk

Alyssa Diaz - Resume

Remote Based in NJ & Philadelphia Metro Area

917-***-**** ************@*****.***

Professional Summary

Bilingual and results-driven healthcare and customer service professional with over 6 years of combined experience in medical administration, remote appointment scheduling, and insurance authorization. Proven success working in both in-person and fully remote environments, with proficiency in EHR systems, CRM tools, VoIP platforms, and HIPAA compliance. CPR certified, fluent in English and Spanish, and recognized for a proactive approach to patient coordination and client retention. Professional Experience

Remote Insurance Authorization Specialist

MedAccess Solutions - Remote

Feb 2021 - Dec 2022

- Verified insurance eligibility and prior authorizations for outpatient services across major carriers using Availity and Optum.

- Processed 50+ daily insurance inquiries and authorizations for procedures, ensuring timely provider approval and patient scheduling.

- Maintained accurate records in Athenahealth and collaborated with remote teams via Zoom and Slack.

- Served as a liaison between billing, providers, and patients for claims resolution and pre-certifications. Senior Remote Appointment Setter & Sales Representative Tri-State Marketing Solutions - Remote

Jan 2022 - Present

- Scheduled 250+ monthly virtual appointments with a 90% conversion rate using Salesforce and Calendly.

- Conducted daily outbound calls across NJ/PA to qualify and convert leads for sales consultations.

- Trained and mentored new team members while managing appointment pipelines and CRM data. Medical Front Desk Receptionist / Assistant Manager Bay Ridge Gastroenterology / Endoscopic Center - Brooklyn, NY Nov 2024 - Present (Relocated to PA)

Alyssa Diaz - Resume

- Oversaw pre-op and post-op scheduling, insurance verification, and billing for a high-volume GI practice.

- Managed provider calendars and maintained compliance with HIPAA documentation standards.

- Supported front desk operations, coordinated care between departments, and collected payments. Chiropractic Assistant / Admin Coordinator

Active Chiropractic Healthcare P.C. - Brooklyn, NY Jul 2024 - Oct 2024

- Handled appointment scheduling, patient intake, and insurance verification using Availity.

- Assisted with office management tasks including billing, training, and employee scheduling. Front Desk / Radiology Assistant

East River Medical Imaging - New York, NY

Feb 2024 - Jun 2024

- Scheduled diagnostic appointments, assisted radiologists, and ensured documentation accuracy.

- Confirmed patient insurance details and supported patient preparation for procedures. Remote Customer Service & Sales Associate

Liberty Communications - Remote

Aug 2018 - Dec 2021

- Processed account updates, payments, and sales over the phone using HubSpot and RingCentral.

- Responded to support tickets, increased upsell conversions, and exceeded virtual sales goals. Remote Appointment Coordinator

HealthFirst Connect - Remote

Jun 2017 - Jul 2018

- Scheduled healthcare consultations, conducted 80+ outbound calls daily, and managed calendars across regions.

Education

Bachelor of Science in Health Administration (In Progress) American College of Education - Online

Alyssa Diaz - Resume

Expected Graduation: 2025

Associate of Science in Health Science

Borough of Manhattan Community College - New York, NY Graduated: 2022 Dean's List, GPA: 3.6 ASAP Scholar Real Estate Professional Certificate

Keller Williams - Certified 2025

Certifications

- CPR / First Aid Certified (Renewal: 2025)

- HIPAA Compliant

Skills

- Insurance Verification & Authorizations (Availity, Optum)

- Patient Scheduling & EMR (Athenahealth, Epic)

- CRM & Remote Tools (Salesforce, HubSpot, Slack, Calendly)

- VoIP Systems (RingCentral, Five9, VICIdial)

- Bilingual: Fluent in English and Spanish

- Time Management & Virtual Collaboration

Contact this candidate