Customer Service Front Desk

Elizabeth Carranza

760-***-**** ********@*****.*** Riverside, CA

Professional Summary

Customer service and sales professional with experience in retail, warehouse operations, and financial management. Proven ability to drive sales, optimize processes, and provide exceptional customer experiences in fast-paced environments. Strong leadership, problem-solving, and organizational skills, with fluency in Spanish.

Work Experience

Boot Barn

Seasonal Sales Associate October 18 – December 14

Assisted customers in finding the right products based on their needs and preferences.

Achieved sales goals and earned commission on qualifying transactions.

Maintained store cleanliness and ensured merchandise was well-organized.

Processed transactions at the register and handled cash/card payments efficiently.

Provided product knowledge and styling recommendations to enhance customer experience.

Assisted in restocking shelves and organizing inventory to keep the store fully stocked.

Hobby Lobby

Seasonal Cashier October 22 – January 13

Handled customer transactions with accuracy and efficiency at the register.

Counted and balanced assigned cash drawer at the beginning of each shift.

Assisted customers with inquiries about pricing, promotions, and store policies.

Helped restock and organize the front area of the store during slower periods.

Ensured checkout areas remained clean and orderly for a smooth shopping experience.

Provided friendly and professional service to enhance customer satisfaction.

Glen Ivy Hot Springs

Seasonal Front Desk Receptionist August 2023 – November 2023

Enhanced client satisfaction by 20% through personalized interactions and efficient problem resolution.

Led initiatives to improve operational efficiency by 10%, optimizing scheduling and check-in processes.

Achieved a 15% increase in spa service bookings by promoting treatments and services.

Maintained a clean, safe, and fully stocked front desk area, ensuring a 95% cleanliness rating from client feedback.

Assisted with appointment management, reducing scheduling errors by 25%.

Provided exceptional customer service, resolving inquiries and concerns professionally.

Northgate Warehouse

Warehouse Associate May 2023 – August 2023

Optimized package handling, reducing sorting time by 30% and increasing team efficiency.

Ensured 100% accuracy in package dispatch, maintaining compliance with safety regulations.

Contributed to safety policies, helping reduce incidents by 20%.

Assisted in inventory management to maintain accurate stock levels.

Collaborated with team members to meet daily operational targets.

Ensured warehouse areas remained clean and organized to enhance workflow.

Amazon Riverside, CA

Warehouse Associate October 2021 – January 2023

Implemented a package scanning protocol, achieving 100% accuracy in inventory tracking.

Standardized trailer unloading processes to optimize supply chain flow.

Developed a package-splitting strategy that improved scanning efficiency by 25%.

Maintained strict adherence to safety policies, targeting a zero-incident record.

Engaged in cross-functional tasks to support team productivity by 15%.

Ensured timely order fulfillment, contributing to high customer satisfaction.

Alphie Logistics Riverside, CA

Package Delivery Driver March 2021 – October 2021

Achieved a 95% on-time delivery rate through efficient route planning.

Ensured 99% success rate in delivering orders intact, maintaining high safety standards.

Conducted daily vehicle safety checks, ensuring 100% compliance with regulations.

Provided excellent customer service during deliveries.

Managed packages efficiently to meet daily delivery quotas.

Maintained accurate delivery logs for tracking and reporting.

Stater Brothers Fontana, CA

Bookkeeper January 2020 – December 2020

Maintained 100% accuracy in financial reporting and bookkeeping.

Tracked inventory levels, ensuring all stock records were accurate.

Monitored coupon usage, achieving a 100% tracking rate for promotional analysis.

Oversaw safe cash management and completed daily register tallies.

Minimized discrepancies by ensuring precise accounting practices.

Collaborated with team members to improve overall efficiency.

Norms Riverside, CA

Host February 2015 – December 2017

Managed guest seating, ensuring a smooth and efficient dining experience.

Maintained a welcoming atmosphere for customers.

Assisted in coordinating restaurant operations during peak hours.

Tracked customer wait times and optimized seating arrangements.

Provided excellent customer service and resolved guest inquiries.

Supported restaurant staff in maintaining cleanliness and organization.

Skills

Customer Service & Sales

Cash Handling & Financial Transactions

Inventory Management & Restocking

Leadership & Team Collaboration

Safety & Compliance

Organizational & Problem-Solving Skills

Technology Proficiency

Fluent in Spanish

Education

Ramona High School – High School Diploma June 2012

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