Customer Service

***********@*****.*** • 732-***-****

Nicole Guche

Dependable professional with 7 years of experience in customer service and office environments. Excelling in client retention and transaction processing, proven ability to increase occupancy rates and maintain tenants satisfaction. EMPLOYMENT HISTORY:

Leasing Agent: 12/2023-present Middlesex Management: West Windsor & Lawrenceville, NJ Manage tenant relations, ensuring high satisfaction and prompt issue resolution, enhancing tenant retention. Analyze market trends and property data to optimize leasing strategies, leading to increased occupancy rates. Proactively reaching out to leads and informing them about the property. Receptionist: 08/2021-12/2023 The Lash Lounge: Old Bridge, NJ Welcome and assist clients, ensuring a positive experience; manage appointments and transactions. Promote and sell products and memberships, achieving measurable sales growth. Boost customer retention through personalized service, proactively reach out to leads, and educate prospects on services to expand clientele

Store Associate: 09/2020-01/2021 Easy Pickens: Woodbridge, NJ Initiated customer interactions to identify preferences and boost sales. Organized restocking and maintained accurate promotional signage. Processed transactions efficiently, ensuring correct pricing and discounts. Arranged merchandise attractively to enhance visual appeal and drive sales. Store Associate: 08/2019-10/2020 TJX: East Brunswick, NJ Greeted customers, assisted with merchandise, and suggested suitable options, enhancing customer satisfaction. Engaged customers to provide assistance and information, improving overall shopping experience. Handled cash transactions and balanced register, ensuring accurate and efficient operations. Designed and set up merchandise displays, attracting customer attention and boosting sales. Assistant Secretary: 02/2018-07/2019 VIP Construction Services: Monroe, NJ Maintained accurate records, ensuring regulatory compliance and up-to-date documentation. Updated office files and spreadsheets, improving data accuracy and accessibility. EDUCATION:

NJ REAL ESTATE LICENSE: 2023

ROWAN UNIVERSITY: 2020-2021

HIGH SCHOOL DIPLOMA: 2020- East Brunswick High School