Customer Support Service
Resume:
Customer Support Specialist
************@*****.***
Kingston, St Andrew, Jamaica
Technical Customer Support Specialist with extensive experience in resolving complex issues and delivering user-friendly solutions. Proven expertise in problem-solving and communication, resulting in improved customer satisfaction through effective troubleshooting. Demonstrated ability to manage stock and merchandise efficiently while maintaining high standards of customer service. Strong time management skills enhance productivity in fast-paced environments. Work Experience
ZHANEH HYLTON
Customer Support
Support Services Group - FanDuel Kingston
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Created and maintained procedures for customer support staff to ensure customer satisfaction. Ensured compliance with service level agreements for customer support services. Monitored customer support queues and responded promptly to requests. Provided complex customer support to clients with escalated issues. Aug 2024 Mar 2025
Underwriting Assistant
Sutherland Global Services - Hiscox Kingston
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Transferred policyholder data from one software to another. Convert different policy numbers to find out policyholder information and use it effectively to enter the data accurately. Updated and renewed policyholder policies.
Send policyholders an update about their premium payment and send their policy documents as well. Issued the policyholder their Certificate of Insurance (COI). Added authorized and additional insured parties to the policyholder's policy. Nov 2022 Jul 2023
Customer Service Representative
Hinduja Global Solutions Limited - Aetna & Meritain Health Kingston
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Strictly adheres to and demands strict adherence to the company's policies. Answer inbound customer or client requests or inquiries concerning services, products, billing, equipment, and claims, and report problem areas.
Responsible for improving customer retention through programs and exemplary service provided to the customer. Make recommendations according to the customer's needs on features, accessories, upgrades, and options. Respond to customer inquiries in a confident, timely, and accurate manner. Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed.
Efficiently and successfully navigate multiple systems. Oct 2021 May 2022
Sales Representative
Alorica - AT&T Kingston
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Achieved established goals by making the required number of sales in an hour. Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service.
Answered customers queries and concerns.
Provide the benefits of the service to the customer. Acknowledged the customers when they had a problem. Jul 2021 Oct 2021
Core Skills
Education
Poll Clerk
Electoral Commission of Jamaica Kingston
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Set up, monitored, and maintained polling equipment. Monitored candidates and members of the public for compliance with security, campaign, and other procedures. Checked addresses, IDs, and registration cards.
Checked the voter list to see if the elector could vote. Wrote down electors' information in the polling book. Counted the preliminary votes and wrote them down in the polling book. Sep 2020 Sep 2020
Data Entry, Data Management, Customer Service, Sales, Issue resolution, Customer support, Software proficiency, Client communication, Problem solving, Customer support and communication Merl Grove High School
High School Diploma
Jul 2019
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