Customer Service Data Entry
Resume:
Alicia Lasswell
Diversely skilled in many fields with a focus in secretarial and clerical duties, as well as client service and support.
Marion, IL 62959
***********@*****.***
Professional Summary
With experience in multiple fields, I have many skills to offer and can easily adapt to various workplace environments. I am open to job opportunities where I can utilize my professional knowledge and abilities to work in a home-based setting.
• Notary Public in Illinois
• Transcription / typing at 50 WPM
• Law Office/ secretary duties - 9+ years
• Legal document drafting/ entry into online filing systems - 9+ years
• Microsoft Office - 9+ years
• Work to actively problem solve, and find effective solutions to issues as they arise
• Self-motivated, efficienct, organized, and a good independent worker or as part of a team
• Attention to detail and taking pride in work quality
• Uphold HIPAA standards when handling sensitive patient / client information Authorized to work in the US for any employer
Work Experience
Associate Team Leader
H&R Block-Johnston City, IL
November 2024 to Present
• Responsible for maintaining a high standard of operation and efficiency of the office and all its associates on a daily basis
• Monitor individual associate and office level performance, and provide regular feedback to drive continuous improvement in all areas
• Serve as a liaison between upper management and the team to communicate goals and expectations
• Serve as the point of contact for clients who need assistance, have complaints or questions, or need additional resources
• Develop strong relationships with clients through effective communication and exceptional customer service skills
• Ensure compliance with company policies and procedures at all times
• Increase employee engagement through regular check-ins, peer recognition programs, and opportunities for rewards and bonuses through promotions structured to attract more business
• Establish clear expectations for individual roles within the team, promoting accountability and ownership of tasks
Legal Secretary / Assistant
Ron D. Coffel & Associates-Benton, IL
June 2015 to July 2024
• Answer multi-line phone system
• Draft legal documents for filling and entering legal forms in online workers' compensation Illinois CompFile system
• Maintain client documents, notes, and medical records within organized case files and in the office filing system
• Maintain current case expense running totals / accounting for client expenses, as well as payment and recording of office monthly expenses
• Examine and analyze medical records for relevant content and extract pertinent information to highlight key points of case-related treatment for depositions and trials
• Communicate with medical and billing providers directly regarding HIPPA-protected medical records to determine relevant information needed to effectively obtain payment of medical bills and TTD payments for the injured worker
• Work closely with providers regarding medical billing and insurance payments and request and maintain client billing documentation for bill payment submissions
• Communicate directly with attorneys/ co-counsel/ opposing counsel and insurance adjusters to transmit / submit documents regarding client workers' compensation claims and TTD payments Medical Laboratory Technician
Franklin Hospital-Benton, IL
June 2014 to August 2014
• Enter patient information and testing orders into the computer system
• Draw blood for the ordered tests in the outpatient area
• Centrifuge specimen tubes, then place them into appropriate machines and program the ordered tests
• Enter results into the computer system and call physicians with critical values
• Perform quality control procedures and cleaning and maintenance on laboratory equipment
• Type and screen blood through blood bank procedures, and sign a release when a unit of blood is needed for a patient
Retail clerk, Pizza chef
Casey's General Store-Johnston City, IL
August 2010 to February 2014
• Customer service
• Operate cash register
• Monitor gas pumps
• Answer the telephone and take pizza orders
• Fulfill food orders in the kitchen, food prep for the next shift, wash dishes
• Pizza/doughnut/sandwich chef
• Clean the store and stock shelves
• Keyholder/ shift leader
Education
Associates in Applied Sciences in Medical Laboratory Technology John A Logan College - Carterville, IL
August 2010 to May 2014
Skills
• Phlebotomy
• Laboratory Experience
• Microbiology
• Venipuncture
• Workers' Compensation
• Quality Assurance
• Hospital Experience
• Patient Care
• Customer service
• Medical records
• Anatomy Knowledge
• Customer service (10+ years)
• Legal Secretary / Assistant (9 years)
• Microsoft Excel
• Office experience
• Administrative experience
• Physiology Knowledge
• Typing
• Documentation review
• Multi-line phone systems
• English
• Clerical experience
• Data entry
• 10 key calculator
• Clinical laboratory experience
• Microsoft Office
• Paralegal
• Notary Public (5 years)
• Windows
• Sales
• Customer support (10+ years)
• Computer skills
• Multi-line phone systems
• Quality Control
• Medical Terminology
• Communication skills
• Word Processing
• Legal Drafting
• Transcription
Certifications and Licenses
Medical Laboratory Technician
Present
Groups
Phi Theta Kappa Honor Society life-long member
January 2014 to Present
Additional Information
SKILLS
Phlebotomy
Blood Bank procedures
Customer Service
Pizza/doughnut/sandwich chef
Data Entry
Shift Leader/ Key Holder
Proficient in food preparation and cooking
Janitorial / cleaning
Contact this candidate