Medical Assistant Customer Service
Resume:
Miranda Castillo
Hemet, CA *****
******************@*****.***
Work Experience
Medical Assistant
Hemet, CA
February 2023 to Present
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times Phlebotomist/Lab Assistant Externship
Rheumatology Clinic-Murrieta, CA
January 2023 to January 2023
• Collect blood samples via venipuncture from patients
• Properly store specimens
• Centrifuge specimens
• Package specimens and send to correct laboratory
• Document patient vitals and lab results in EMR
Medical Assistant Externship
Riverside-San Bernardino Co. Indian Health, Inc-San Jacinto, CA December 2022 to January 2023
• Greet patients
• Take patient vitals
• Document patient's chief complaint
• Send orders to lab via computer
• Perform lab tests
• Deliver specimens to lab
• Give injections to patient's
• Document injections and collect vaccine data
• Collect patient medical and family history
• Sterilize equipment via autoclave
Service and Parts Cashier
Temecula Nissan-Temecula, CA
February 2019 to October 2020
· Assisted customers with transactions involving cash, credit card, and checks
· Accurately inputted guest demographic information into dealership computer program
· Correctly relayed messages between service advisor and guests involving vehicle status, service pricing, etc.
· Meticulously printed repair orders for filing and warranty purposes
· Completed daily cash register and credit card system balances to ensure accurate counts
· Efficiently performed bank deposits
Receptionist
Lake Elsinore Chrysler Dodge Jeep Ram-Lake Elsinore, CA November 2019 to February 2020
· Operated multi-lined telephone for five dealerships
· Efficiently screened and forwarded phone calls
· Accordingly composed and relayed messages to correct individuals
· Effectively diffused difficult situations via telephone Waitress/Host
Steer N Stein Restaurant-Hemet, CA
May 2013 to February 2019
· Invited guests into establishment in a friendly manner
· Seated guests according to section rotation
· Competently gathered food/beverage orders via in-person and to-go
· Dispatched food/beverage orders in a timely fashion
· Maintained a clean workstation and environment for guests Education
Certified Phlebotomy Technician
American University of Medical Technology - Temecula, CA June 2022 to October 2022
Certified Clinical Medical Assistant
American University of Medical Technology - Temecula, CA June 2022 to October 2022
Certificate in Medical Administrative Assistant with Billing and Coding California State University San Marcos - San Marcos, CA April 2021 to April 2022
Skills
• Experience Administering Injections
• ICD-10
• Time management
• Phlebotomy
• Vital Signs
• Phone Etiquette
• Administrative Experience
• Food service
• Medical Billing
• Medical Coding
• Venipuncture
• Host/Hostess
Certifications and Licenses
CMAA Certification
CCMA Certification
May 2022 to May 2024
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