Customer Service Business Operations

ANGELA COX

Charlestown, IN ***** 502-***-**** *************@*****.***

SUMMARY

Experienced in managing small business operations with a focus on customer service and staff training. Successfully maintained client relationships through effective communication and problem-solving skills, ensuring high levels of satisfaction. Oversaw daily operations, including scheduling, payment processing, and inventory management, while adhering to health department regulations. Demonstrated leadership by training new staff and managing team dynamics to enhance service delivery.

SKILLS

Customer service

Staff training

Payment processing

Scheduling appointments

Client relationship management

Team leadership

Inventory management

Effective communication

Problem solving

Small business operations

Staff management

EXPERIENCE

06/2018 - Current Owner and Manager

Angela's cleaning services - Charlestown, IN

I own and manage my house cleaning services. I schedule customers do payments and have continued contact with customers. Maintained relationships with existing clients by providing superior customer service.

Managed daily operations of business, including hiring and training staff. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

05/2009 - 06/2018 Server and Manager

Bearnos Pizza - Jeffersonville, IN

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Upheld high standards of sanitation in accordance with health department regulations.

Handled money transactions accurately while following company procedures for handling cash payments.

Took orders from customers accurately and in a timely manner. Responded efficiently to guest inquiries and complaints in a professional manner.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Checked food before serving it to customers.

Ensured that each guest was served courteously, quickly, and efficiently. Assisted in training new servers.

Prepared drinks according to standard recipes.

Monitored dining room for cleanliness and proper set-up at all times. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

EDUCATION AND TRAINING

06/1999 High School Diploma

Charlestown Senior High - Charlestown Indiana

Contact this candidate