Customer Service Data Entry
Resume:
C O N TACT
*************@*****.***
Lake Wales, FL 33898
phone
address
P R O F E S S I O N A L S U MMARY
Highly motivated and results-driven department
management professional with experience in retail
operations and customer service. Proven track record of driving sales, increasing productivity, and developing dynamic teams to deliver exceptional customer
experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to
maximize team performance. Committed to building
strong relationships with customers and colleagues to foster a positive and productive work environment. E D U C ATION
July 2023
Completed coursework towards Associate in Arts
(A.A.) in ASSOCIATE OF ART IN HEALTH SERVICES
ADMINISTRATION
KEISER UNIVERSITY, ORLANDO, FL
May 2008
Certification in HIGH SCHOOL / MARKETING
CERTIFICATION
MADAMME LUCHHETTI, SAN JUAN, PR
E X P E R I E N C E
December 2016 - Present
Department Manager
Summerwind Food, Inc., Kissimmee, Florida
March 2010 - October 2016
Data Entry Administrator
Academia del Parque, San Juan, Puerto Rico
Trained and supervised associates on customer
service excellence and strong company culture.
•
Adhered to store merchandising standards in
support of appropriate inventory levels and
backroom organization.
•
Delivered excellent customer service, driving quality shopping experiences.
•
Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
•
Maintained accurate inventory records, ensuring all products were accounted for at all times.
•
Assisted customers with inquiries related to
products and services offered in the department.
•
Handled escalated customer issues, driving
customer satisfaction and repeat business.
•
Monitored system performance regularly,
identifying any potential issues before they became problems.
•
Assisted in developing new processes and
procedures for improving efficiency of daily
operations.
•
Updated existing records as needed when changes
occurred or new information was received.
•
Entered information from various sources into the
appropriate databases quickly and accurately.
•
Managed multiple tasks simultaneously with great
attention to detail while meeting tight deadlines.
•
Coordinated with internal departments to ensure
that customer requests were fulfilled in a timely
manner.
•
Investigated discrepancies between physical
inventory counts versus the records maintained
within the system.
•
ADMINISTRATION SPECIALIST
V I L M A R I E S A N C H E Z R A M O S
L A N G UAGES
Spanish
Native
•
English
Intermediate
•
S K I L L S
• Customer service
• Staff development
• Goals and performance
• Customer engagement
• Problem-solving
• Time management
• Decision-making
• Scheduling
• Employee management
• Motivational leadership
• Safety and security
• Coaching and mentoring
R E F E R E N C E S
References available upon request
Contact this candidate