Human Resources Quality Assurance
Resume:
Joe Gathers
**** *. **** *** *** *** Silver Spring Maryland 20910
LEADER, MANAGER AND MANAGEMENT ANALYST EXPERT
Military Veteran. Proven leader and innovator with 20 years of progressive and global experience in diverse management and leadership roles and responsibilities. Demonstrated expertise in human resources, human capital initiative, manpower, personnel management, awards, performance management, strategic planning, business operations analysis, workforce development, program/ project management, training, quality assurance and innovative business process improvement. SKILLS & EXPERTISE
Customer Service Administration
Problem Solving Operations Management
Project/Program Management Process Improvement
Leadership Development Contract Management
Systems Administration Strategic Communication
Quality Assurance Management Business Management
Change Management
EDUCATION
Master’s Degree, 2004 Human Resource Development GPA 3.8, Webster University. Bachelor’s Degree, 2003, Management /Human Resources, Park University. AWARDS & RECOGNITION
Achievement Medal For Civilian Service 2010, 2014, 2021 Superior Civilian Service Award 2014
Time off Award 24 Hours - 2007, 2022
Time off Award 40 Hours - 2023
LICENSES/CERTIFICATES
Computer literate in M.S. Word, Excel, PowerPoint, Office Windows, and other related Office Software, Army Human Resource Server (AHRS) eMILPO, EDAS, TOPMIS. H.R. personnel system databases (DCPDS, AutoNOA, CSU, ART, and FASCLASS) EMPReS.
TRAINING
• Certificate of Completion CP50 Intern Program. 2009/3weeks
• Civilian Education System /Intermediate Course/Ft. Belvoir. 2009/2 days
• Lean Six Sigma Executive/ Project Sponsor Training/Heidelberg Germany. Advance Course DL Phase/2012
• SHARP (Sexual Harassment Assault Response and Prevention) Certification Course.
• Supervisor Development (1-250-C53 (DL) _) 10/13/2015
• Contracting Officer Representative (COR) Online Training 11/28/2018 Joe Gathers
***.*******@*****.*** • https://linkedin.com/in/joe.gathers/ • 703-***-**** (C)
• Correspondence and Task Management System (CATMS).
• Graduate School-Federal Performance Management Course 4/5/2023. PROFESSIONAL EXPERIENCE
Branch Chief (Federal Position) July 2024 – Present National Oceanic Atmospheric Agency /Supervisory Management and Program Analyst, Silver Spring, MD: Pay Grade: ZA-0343-4, Hours per week: 40.
Serves as a Supervisory Management & Program Analyst (Branch Chief) coordinating and providing supervision & responsibility for general management & administrative functions and contractor officer representative (COR) Acquisition’s Operations.
Determines direction of staff resources; assists upper management; provides supervision and leadership to direct performance of overall operations; represents organization at meetings; facilitate knowledge sharing and information exchange; provides advice/guidance during performance of day-to-day activities.
Serves as Administrative Support Branch Chief, provide services and senior level advice to the NCCOS director, deputy director and four division chiefs, through communications, collaborations and coordination actions and facilitate information exchange.
Exhibits knowledge of financial/administrative systems and analytical techniques to identify trends and critical issues; the ability to provide management/leadership, make recommendations for management consideration, and resolve problems/issues; and effective communication skills.
Provides analytical & evaluative methods for assessing program development/execution & improvement of organizational effectiveness and efficiency.
Supports the planning and/or implementation of organization wide policies, procedures & program initiatives supporting human capital and administrative operations support.
Assesses existing policies and procedures, validates those against current federal policies that should be in place, suggest and implement those changes where applicable.
Serves as principal adviser for a variety of administrative functions to include the processes of Contracts, Operations, Management & Administrative operations management.
Coordinates functions such as following up on issues coming to resolution. Ensures compliance with policy and guidelines. Initiates & executes periodic reviews.
Utilizes skill in oral and written communication on policy and programmatic issues. Aids & supports in collaborating across the organization, building organizational prestige and providing support services through responsiveness and routine communication with management and leadership. Branch Chief (Federal Position) July 2023 – July 2024 U.S. Army Communications-Electronics Command /Supervisory Management and Program Analyst, Aberdeen Proving Ground, MD: Pay Grade: NH-0343-4, Hours per week: 40. Served as Chief of the Mission Support Office (MSO) in Supply Chain Management Directorate
(SCMD), exercising management responsibility and technical expertise for the human capital initiatives, manpower, time and attendance, performance management, awards, evaluation, purchasing, inventory, storage, distribution of materials, supplies and equipment required for SCMD directorate operations.
Provided service and support to a workforce of 344 civilian and contract personnel.
As the Directorate’s adviser and consultant, I advise the Supply Chain Management Director and three Assistant Associate Directors of potential resource management problems, personnel management, and all human capital management initiatives by providing recommended solutions. Joe Gathers
***.*******@*****.*** • https://linkedin.com/in/joe.gathers/ • 703-***-**** (C)
Assigned work to team leaders, and/or employees, establish project goals and priorities, and evaluate results through periodic reviews, briefings, reports, or personal observation.
Managed daily activities and direct all human capital management initiatives, staffing, personnel management, policy, administrative functions, tasking, contracts, supplies, and budgetary requirements to enhance the organization's operation.
Responsible for the directorate-wide dissemination of information and strategic communication for resource management and operational services.
Provided leadership and guidance to the staff of 5 full-time FTE and 4 contract staff which include inventory management specialists, supply technicians, program analysts and administrative staff. Interview and recommend applicants and selections for vacant positions in accordance with their skills and qualifications. Recommend salary setting, base pay adjustments, bonuses, and awards.
Developed individual performance plans for subordinate employees, conduct performance reviews, identify performance/misconduct issues, resolve employee complaints, and initiate disciplinary actions as appropriate.
Planned, directs, executes, and evaluates the Operation's Branch, including the development and monitoring of performance measures in support of the SCMD Directorate’s mission.
Developed and implements more efficient and streamlined methods and procedures to accomplish the goals and objectives of the Branch.
Directed quality improvement related activities to promote safe, high-quality, and efficient services.
Developed, and implements budget strategies to support organizational expectations, and develops, implements, and evaluates cost saving initiatives.
Collaborated with other SCMD and ILSC leadership to identify the emerging needs for supply chain management and environment services.
Prepared routine and special reports as required by the ILSC and G1.
Provided authoritative interpretations and guidance to management officials and other staff in the Department on the policies and procedures administered by the directorate.
Ensured Team Lead and staff were properly trained and executed their human capital/resource management responsibilities in accordance with ILSC, SCMD and OPM policies and regulations.
Worked with budget analysts to ensure timeliness and accuracy of both budget and expenditures. Awards Program Coordinator (Federal Position) December 2021 – June 2023 DoD OIG-Human Resources Specialist/ Awards Program Coordinator/ Performance Management/ Performance Incentive Awards, Alexandria, VA: Pay Grade: GS-0201-13, Hours per week: 40. Served as Human Resources Specialist/ Awards Program Coordinator/ Performance Management Manager. Responsible for planning, administering, and providing technical guidance, advisory service, and evaluation of the DoD OIG Awards Program. I prepared and implemented policy statements/updates and SOPs on the operation of the award program.
Set the strategic direction for the department and determine the necessary goals, metrics, objectives, and initiatives to achieve the strategic direction and develop operational plans.
Planned the direction of service and training programs to effectively anticipate and meet customer demands.
Monitored and evaluated departmental operations, resource utilization and operational capacity to meet current and future demands.
Developed new approaches to formulate and disseminate the Defense Performance Management and Appraisal (DPMAP) and recognition policy to all employees.
Provided historical knowledge and recommendations on opportunities for improvement to departmental and Clinical Center leadership.
Joe Gathers
***.*******@*****.*** • https://linkedin.com/in/joe.gathers/ • 703-***-**** (C)
Monitored monthly workload and financial data and made recommendations to address significant unexpected variances to ensure department operated within the bounds of its resource allocation.
Explored, developed, and provided innovative approaches to enhance, increase effectiveness and decrease the total cost and risk of department operations.
Worked closely within OIG Center to carry out organizational change in an expeditious manner that is inclusive and that minimizes disruption to department activities. Awards Program Manager (Federal Position) May 2021 – December 2021 DoD OIG-Human Resources Specialist/ Awards Program Manager, Alexandria, VA: Pay Grade: GS-0201-13, Hours per week: 40.
Served as the Program Manager with overall management control, coordination, and execution responsibilities.
Identified the need for and developed agency-level policy, procedural guidance, and regulations/instructions in accordance with OPM and DoD regulations for a full range of HR-related and awards functions.
Collaborated with agency management and staff on a full range of awards processes and procedures for proper execution of the OIG Awards Program.
Coordinated with the Employee Relations staff in advising managers on the advantages of awards, practical techniques, and management actions to encourage promotion and use of formal and informal employee recognition.
Managed evaluated, planned, coordinated, and monitored all phases of the OIG Awards program and ceremonies.
Represented OIG on various interagency working groups dealing with issues that touched upon performance management, employee recognition, and strategic working planning. Supervisory Administrative Officer (Federal Position) October 2018-May 2021 The Joint Pathology Center (JPC)/DHA- Supervisory Administrative Officer, Silver Spring, MD: Pay Grade: GS0341-12, Hours per week: 40.
Served as Supervisory Administrative Officer for Joint Pathology Center, responsible for providing specialty consultant services addressing quality assurance requirements to meet current and proposed quality assurance regulations in the Joint Pathology Center and DHA.
Serves as a human resources technical expert who effectively builds and integrates new HR applications and policy changes.
Collaborated with the Civilian Personnel and Advisory Center (CPAC) and the DHA on all civilian personnel actions, including position establishments/classifications, recruitment actions, promotions, reassignments, retirements, performance evaluations, awards, and training.
Served as the principal adviser/senior analyst to the Joint Pathology Center (JPC) Director and four principal Directorates within the JPC. Managed an organization of administrative specialists who performed duties involving the development, implementation, and execution of all human resources functions.
Provided daily customer service and support for 149 personnel comprised of civilians, military, and contractors.
Provided advice, technical assistance, and policy guidance to supervisors, staff, and senior management concerning all areas of human capital, employee and personnel management, employee counseling and evaluation, Incentives, and the Honorary Awards Program.
Evaluated employee performance, set standards, and initiated awards. Initiated recognition and disciplinary actions for key personnel.
Led the performance management program, including incentive awards, and performance appraisals, assuring compliance with all directives, SOPs, DA, and DoD regulations. Joe Gathers
***.*******@*****.*** • https://linkedin.com/in/joe.gathers/ • 703-***-**** (C)
Served as the JPC SME on all facets of the Human Capital Initiatives Department’s projects.
Served as the Contracting Officer Technical Representative (COTR) for a personnel contract of more than
$3.5 million, kept abreast of new contracting policies, procedures, regulations, and directives to increase efficiency and economy of the overall organization. Chief of the Branch (Federal Position) April 2016-November 2017 Food and Drug Administration- Chief of the Branch, Silver Spring, MD: Pay Grade: GS-0343-14, Hours per week: 40.
Served as Branch Chief for the Food and Drug Administration, responsible for managing the day-to-day supervision management analysis support and operations involving multiple senior executive and directorate-level projects, supporting the Food and Drug Administration (FDA) priorities.
Served as principal adviser to senior management on major HR problems and concerns.
Managed 11-personnel staff of GS-13/GS-14. Organized, planned, set, and adjusted work priorities, reviewed written products for a team of eleven, and conducted comprehensive organizational studies and surveys to identify and propose solutions to management problems and objectives.
Lead consultation efforts on leave, performance management, awards, and timekeeping, ITAS, SES Evaluation, PMAP, CC Awards, Honor Awards, and VLTP Programs.
Analyzed information from management officials and conducted thorough independent research to explore alternative solutions applying an in-depth understanding of all civilian personnel management functional areas.
Developed and executed the strategy for gathering and analyzing data to drive meaningful results for the mission.
Human Resources Specialist (MIL) (Federal Position May 2014-April 2016 Army Field Support Center- Human Resources Specialist, Fort Meade, MD: Pay Grade: GG-0201-13, Hours per week: 40.
Served as the Chief of a Civilian Human Resources Division responsible for oversight and administration of a brigade civilian human resources program.
Reviewed organization mission, functions, and manning levels, identifying requirements and initiative requests for additional resources including personnel, equipment, supplies to ensure success in meeting goals and objectives.
Developed and executed strategic plans supporting all internal processes and procedures, and resources. Ensured all efforts aligned with Army Field Support Center processes, regulations, policies, and procedures.
Managed the AFSC Internal Control Program.
Planned, organized, and directed the activities of the Military HR Section, ensuring that the advice and assistance provided complies with legal and regulatory requirements and meets the customer's needs.
Served as a senior adviser to the AFSC Commander and Deputy Commanding Officer on all aspects of personnel and program management, evaluations, SOPs and Policies, recruitment, management and employee relations, manpower utilization, manpower reporting, strength management, performance management, awards program, and timekeeping (ATAAPS) which impacted the overall AFSC mission.
Provided consultative support and trained managers to use the AFSC Performance Appraisal Program. Interviewed and selected candidates for existing vacancies.
Delivered guidance and consultation on technical and administrative issues pertinent to assigned program areas, practices, methods, and procedures, which resolved complex and controversial matters that may directly impact the Center’s mission accomplishment. REFERENCES: Provided Upon Request.
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