Customer Service Representative
Resume:
Paulette Jackson
Burlington, NC *****
********.********@*****.***
Objective
Enthusiastic and meticulous Customer Service Representative with a solid foundation in client relations, communication, and administrative support. Recognized for exceptional communication skills, commitment to client satisfaction, and adaptability in demanding environments. Eager to leverage my customer service expertise and problem-solving abilities in an industry where I can help foster business processes and procedures.
Skills
• Customer Service & Communication: Expertise in building positive client relationships, addressing inquiries, and ensuring customer satisfaction.
• Team Collaboration: Proven ability to work effectively within team environments and adapt to fast-paced settings.
• Organizational Management: Experienced in inventory tracking, product management, order processing, and document filing.
• Technical Proficiency: Proficient in Microsoft Excel, Google Workspace, Canva, QuickBooks, ADP, Workday, and several team collaboration apps such as Slack and Google Chat.
• Professional Demeanor: Detail-oriented with a strong commitment to professionalism in all interactions.
Experience
Rideshare Driver
Lyft and Uber- RTP and Triad (NC)
January 2024 - Current
• Maintained a 5.0 customer rating over the past year, completing over 1000 rides with no accidents.
• Increased rider retention by 30% through exceptional customer service and personalized ride experiences.
• Demonstrate exceptional customer service and people skills by providing a clean and comfortable riding experience with gentle and caring customer interactions. Courier
FedEx, Durham, NC
May 2021- January 2024
• Delivered daily an average of 85 packages while maintaining a 98% on time- delivery rate.
• Collaborated with the logistics team to optimize delivery routes to improve route efficiency.
• Ensured customer satisfaction through professional and courteous service. Project Manager
Lowery Design Home Improvement Company
Feb 2020 - April 2021
• Marketed company brand through social media sites and job boards and increased clients within a year by 133%.
• Managed and maintained all project documentation, including contracts, daily reports, compliance records, and change orders.
• Served as liaison between the client, contractors and suppliers.
• Processed all contractor payroll based on assigned contract agreements.
• Coordinated project material logistics and tracked inventory for project sites. Financial Associate
Fidelity Investments
August 2010 - January 2020.
• Delivered detailed retirement plan information and guidance for diverse pension and 403(b) clients.
• Researched customer concerns and defused escalated by providing answers with urgency.
• Interpreted complex tax rules at the federal and state level regarding pension and 403(b) distributions.
• Maintained daily service levels and high-quality standards for time-sensitive projects.
• Documented customer interactions on every encounter which kept team members informed and customer's confidence high in the company's process. Education
Bachelor of Arts: Political Science
North Carolina Central University
Year: December 2020
Community Outreach
Public Citizen (2020)
Community Organizer
• Facilitated college and community meetings regarding “Get Out the Vote”, and recruited student and community members to work the polls. Citizen Schools (2019)
After School Program Instructor
• Educated and mentored middle school students on how to utilize technology as a form of expression to document short films on bullying. Women’s Leadership Group (Fidelity Investments) (2018)
• Event Planning Coordinator
Help create events within the company to boost employee morale. Workforce Empowerment Alliance Community Team (2017) Employability Assistance Coach
• Coached individuals in job readiness, interview skills, resume building, and dress- attire.
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