Business Process Analyst/Tester/Payroll
Resume:
Pamela M. English
New Orleans, LA 470-***-**** *************@*****.***
Clearance: Active Secret
Professional Summary
Strategic and forward-thinking Business and Functional Analyst and Software Tester with over 15 years of experience leading complex testing efforts, other functional testing efforts in functional testing cycles, and issue resolution for large-scale ERP implementations. Skilled in resolving defects, supporting critical payroll processes, and bridging technical and functional teams to ensure accuracy and compliance. Also, skilled in Software Documentation, PeopleSoft HCM, with a focus on Payroll, Testing and Business Process improvement.
Core Competencies
o HR, Payroll, Benefits Administration, and Time & Labor o PeopleSoft HCM implementation and upgrades-v8.0-9.2 o Business process analysis and improvement
o Systems integration
o Testing and Test Management- Smoke, System, Integration, Regression, Payroll Parallel, UAT o Defect Management
o Payroll processing and distribution
o Proficient in Agile Methodology
o Production Support and Help Desk Operations
o Requirement Gathering and FIT/GAP Analysis
o Management and leadership skills
o Strong written and oral communication skills
o Tools: JIRA, Confluence, HP Quality Center, ServiceNow, Microsoft 365 Job History
Test Engineer 4
CACI November 2024 - Present
Responsibilities included:
o Participated in Agile Scrum development methodology activities (e.g., defining tasks/tests, testing, tracking work done, retrospective, demonstration, etc.) o Developed, maintain, and performed testing activities (e.g., define scenarios, develop detailed scripts/procedures, map user story acceptance criteria to script verification points)
o Performed full-scope static and dynamic testing of a system under test utilizing functional and non-functional testing techniques. These techniques included the following test types: Unit, Integration/API, End-To-End, Smoke, Regression/Functional, 508 Compliance, and Usability
o Performed script and/or code peer reviews to ensure compliance with program-level manual/automated testing standards, guidelines, and processes. o Documented and tracked testing activity progress. Business Analyst
CACI November 2022 – November 2024
Provided functional expertise in the management of backlog of stories and bugs in JIRA for developers, testers, and PMO to have the most accurate information available. In addition, served as a liaison between the CACI team and the government PMO and Product Owners (PO’s) for clarifications, questions, and bridge gaps identified. Responsibilities included:
o Collaborated with government stakeholders and development teams to manage and translate user stories into clear, actionable technical requirements. o Tracked and reconciled JIRA and SJIRA items to ensure alignment with government inventories, segregate like stories and defects and reduce duplications. o Maintained Requirements Traceability Matrix (RTM) and ensured linkage to SOW deliverables.
o Created sprint burndown reports, test plans, and post-sprint documentation for internal tracking and stakeholder reporting.
o Mentored junior team members on CACI standards, processes, and project structure. o Authored business process documentation, job aids, and user guidance materials. o Led communications to resolve requirement gaps, clarify feedback, and ensure stakeholder consensus.
o Participated in Section 508 compliance activities and documentation reviews. Business Analyst
CACI January 2021 - November 2022
Provide technical and functional expertise in ERP deployment and working with task leads and government stakeholders to identify, track, and coordinate deployment related tasks both for patches and major releases.
Responsibilities included:
o Served as a liaison between technical teams and business units to coordinate deployment of patches and major releases.
o Managed stakeholder engagement, task tracking, risk mitigation, and release readiness through Jira and Confluence.
o Produced and distributed meeting minutes, status reports, and risk logs across cross- functional teams. In depth analysis of tasks to identify tasks which make the best business sense and impact on other tasks or business processes. Implementation Consultant-ABRM Custom Software Program Civix March 2020 - January 2021 9 months
Project focus was client implementations of custom software program known as ABRM. The implementations were upgrades or new implementations. The program is Accounts Receivable, Billing and Statistical program required by the FAA. Responsibilities included:
o Led configuration, testing, and deployment for FAA-mandated billing systems at major airports; ensured regulatory compliance and accurate reporting. o Developed training materials and client-facing documentation to support successful onboarding and system adoption.
o Coordinated with development and client teams to validate interface specifications and mitigate risks before deployment.
o Conducted system testing and training updates to improve client outcomes and operational efficiency.
Manager/Associate
Huron Consulting Group May 2015 - March 2020
Served as Functional Business Analyst and Test Lead on ERP implementations
(PeopleSoft and Workday) for healthcare and higher education clients. Responsibilities included:
o Defined requirements and mapped them to functional specifications, supporting long-term business process improvements.
o Developed and executed comprehensive testing strategies including system, integration, regression, payroll parallel and user acceptance testing (UAT). o Created test plans, defect reports, training guides, and job aids; used JIRA and Cherwell for defect tracking and dashboards.
o Functioned as Interim Payroll Director at a major Ivy League university—providing daily operations support and process evaluations.
o Mentored new analysts in SDLC, testing protocols, and system functionality; contributed to business-wide user training.
HCM Functional Consultant
Accenture Consulting November 2011 - April 2015
Served as the Payroll Test Lead and HCM SME for Diamond Clients in Financial Services, Utilities, and Manufacturing industries; Payroll lead in upgrades to 9.1 and 9.2 for Financial Services, Healthcare, and Utilities clients; Testing Lead for Diamond Clients in Utilities and Healthcare industries for system, integration, parallel and UAT testing for upgrades and new implementations. Also, served as Support Lead for Oracle HCM Cloud implementation of Compensation Management.
Responsibilities included:
o Led payroll process evaluations and HR system upgrades (PeopleSoft HCM v9.1–9.2; Oracle Cloud HCM) across utilities, financial services, and healthcare industries. o Facilitated business process redesigns and FIT/GAP sessions to align system capabilities with evolving client needs.
o Developed testing strategies and executed comprehensive test plans; tracked defects in HP Quality Center and provided root cause analysis. o Coordinated with IT teams to execute software upgrades, ensuring system integrity and user continuity.
Assistant Director/Payroll Manager
Louisiana State University Health Sciences Center November 2004 - November 2011 Served as the operations manager for all payroll functions within a medical teaching facility. Responsibilities included:
o Directed all payroll operations at a medical teaching hospital and led testing efforts for ERP upgrade from PeopleSoft 8.0 to 9.0/9.1 and patch updates. o Facilitated testing and training for Time & Labor and Payroll modules; ensured functionality and data integrity during upgrades.
o Conducted business process assessments and implemented changes that eliminated over time and improved compliance.
o Coordinated with HR and Accounting departments to resolve issues and document configuration changes.
o Developed audit queries and control procedures, enhancing transparency and reducing processing errors.
o Liaised across departments to ensure continuity and accuracy in payroll and benefits systems during transitions.
Education
Dillard University
B.A. – 1981
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