Project Management

Griselle Pratts Cruz

Transformational Program & Project Management Leader Telecom Infrastructure Business Transformation PMP Bilingual (English/Spanish) Open to relocation Willing to travel

787-***-**** **********@*****.*** www.linkedin.com/in/griselle-pratts0024 Summary

With 15+ years of experience driving complex, multimillion-dollar projects, I specialize in end-to-end program delivery, cross-functional leadership, and strategic transformation initiatives with expertise in PMO startups. My focus remains on delivering value, reducing inefficiencies, and aligning execution with strategic goals. My career spans federally funded programs, construction, and telecom deployments (FTTH), enterprise rebranding efforts, and FDA-regulated projects.

My expertise include:

Program/Portfolio Management

KPI Dashboards & Business Intelligence Analytics (Budget, Forecasting, Customer Satisfaction, Backlog, ARPU, Market Penetration)

Business Transformation (Operational Excellence)

Telecom Engineering, Construction & Installations (FTTH, FCC and FEMA-funded)

Risk Management, QA/QC, and Regulatory Compliance (FDA, GMP, Consent Decree) Experience

LUMA ENERGY

Telecom Engineering, Project Support Office (PSO) Manager May/2024 – May/2025 Managed a Portfolio of federal-funded projects to restore the power grid infrastructure of Puerto Rico o Act as Program Brief Manager responsible for the initiation of projects o Responsible for budget spent, forecast, variance analysis and change management o Development of processes and procedures for the Telecom Engineering team LIBERTY PUERTO RICO

Sr. Manager FTTH Migrations and Installations Mar/2023 – May/2024 Reduced operational costs through process improvement initiatives. Enhanced customer satisfaction by resolving escalations promptly and ensuring high-quality service delivery o Vendor contractual agreements, workload assignment and QA/QC process to ensure quality compliance o Business Intelligence, Data Analytics, KPIs and Dashboards to measure Budget Utilization, Backlog, ARPU, Costs, Market Penetration, Quality, Completion Rate and Customer Satisfaction o Lead the Fiber to the Home (FTTH) Migrations Project and Installations Team from construction to installations (end- to-end project management) across the island

o Development of Business Model, Governance Framework, Standards, and Processes o Liaison with Marketing, Customer Experience (CX), Sales, Engineering, Supply Chain, and Construction teams o Program strategy and progress presentations to CEO and Leadership Sr Project Manager, Business Transformation Nov/2020 – Mar/2023 Successful management of the Rebranding Project after the acquisition of AT&T assets in Puerto Rico, which included the new company identity, logo, brand, and company culture. o Implementation strategy with contingency plan for a high-risk, large-scale project o Developed Dashboard KPIs to manage project performance o Managed problem solving, issues and escalations

o Led cross-functional teams for successful project delivery Griselle Pratts, Resume

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o Developed a comprehensive project plan, identifying risks and mitigation strategies for timely completion o Presentations across the company to communicate strategy, progress and expectations o Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations

AT&T BUSINESS GLOBAL SERVICES DELIVERY

Assoc Director, Project Program Management Jul/2008 – Oct/2020 Local Change Agent for the ‘Workforce of the Future’ Program – a five-year business transformation program to turnaround ways of working with new training, business strategy and employee engagement. Mentor and Trainer for the Project Management Network and contributor to the Project Management Center of Excellence o Backlog process re-engineering resulted in a 57% backlog reduction. o Liaison with community in the coordination of events that impact disadvantaged communities. o Startup of a Project Program Management Office (PMO) and established a vision, direction, road map, and Governance Framework to ensure its value tied up to the business strategy. o Led a team of project professionals responsible for end-to-end project management, impacting diverse market segments and transport options.

o Prepared executive presentations, data analysis, monitor performance on cycle time, on-time delivery, backlog, technology cutovers / migration activities, quality, and customer satisfaction. o Responsible for escalations and resolution of service delivery issues o Developed standard operating procedures (SOPs), support (RFPs), Statements of Work (SOW), and business cases. GLOBAL AUTOMATION PARTNERS

Master Scheduler and Planner at Lilly del Caribe PR06-Guayama Sept/2006 – May/2008 Developed an end-of-the-end master schedule for the successful technical transfer of a product from USA to a newly acquired plant in PR, from construction to form zero validation lots and then scaling up production. o Led daily standup meetings.

o Adjusted schedule to avoid potential delays, make recommendations, monitor construction, software development, and validation teams to identify potential risks that may jeopardize the schedule. o Tracked project activities using Critical Path Method (CPM), identifying areas of opportunity to improve efficiencies. Sr. Project Manager Consultant at Lilly del Caribe PR05-Carolina Apr/ 2004 – Aug/2006 Redesign of the validation strategy for the (HVAC) building automation system, including the tracking of validation documents, and standard operating procedures that resulted in a 30% overall cost reduction. o Led the end-to-end project management of the Computer System Validation team, rationalizing day-to-day activities of multiple contractors, monitoring team performance, and budget spending. o IQ, OQ, PQ, Test Plan, Quality Plan, CAPA

SCHERING PLOUGH

Consent Decree/cGMP Mgr., Project Management - Las Piedras site Feb/ 2002 – Apr/2004 Led the strategic plan and schedule for the cGMP Work Plan portfolio that drove the implementation of quality standards that transformed and turned around business operations in compliance with FDA regulations. o Executive presentations to site and corporate committees o PMO Startup and Built up a high-performance project management team and technical writers for the end-to-end management of critical projects with corporate visibility and achieved expected results within an aggressive timeframe and financial constraints.

o Successfully completed all strategic plans for the cGMP Work Plan Program under a Consent Decree, gained FDA consent and approval.

o Led the effort for the implementation of an automated project management system. o End-to-end project management including construction, commissioning, validation, and development of processes to support new enhanced operations

Griselle Pratts, Resume

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Education

University of Puerto Rico - Rio Piedras, Master Business Administration (MBA) Aug/2015 – May/2018 Polytechnic University of Puerto Rico, Bachelor Science – Industrial Engineering (BSIE) Computer Skills

Office 365 (Word, Excel, Power Point, Notes) Share Point MS Project Visio Power BI Outlook Adobe Kronos Competencies

o Process Development Quality Assurance

o End-to-end Project Management PMO Startups

o Six Sigma Design Thinking

o Risk Management Business Acumen

o Capacity Analysis Leadership / People skills

o Forecasting Data Analysis

o KPIs / Performance Management Strategic Planning & Scheduling o Business Transformation Program & Turnaround Ops Critical Thinking o Documentation Control Vendor Management

o Instructor and Mentor

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