Customer Service Representative

Gurleen Kaur

Contact: 902-***-**** Email: ***************@*****.***

Professional Summary

Energetic, well-spoken, and resourceful Public Administration and Management graduate with strong capabilities in budget management, marketing development, and ensuring smooth operational processes. A self-motivated and enthusiastic individual with a proven track record in customer service and student engagement. Adept at multitasking, problem-solving, and effective communication. Education

Cape Breton University – Sydney, Nova Scotia, Canada Diploma in Public Administration and Management

Professional Experience

Customer Service Representative

Sydney Call Center, An MCI Company

• Handle inbound and outbound customer contacts in a courteous, timely, and professional manner.

• Resolve issues efficiently through problem-solving and effective call management to ensure first call resolution.

• Research systems and coordinate with other departments to resolve issues and fill missing information.

• Accurately document and process customer claims in relevant systems.

• Use knowledge base and training to answer customer questions in accordance with required scripts, policies, and procedures.

• Maintain confidentiality and comply with privacy requirements.

• Escalate customer issues as needed to appropriate staff or managerial personnel.

• Attend meetings and training sessions to stay current with program knowledge and system updates.

• Adhere to attendance and work schedule requirements. Student Engagement Coordinator

Cape Breton University (CBU)

• Welcome new students and ensure smooth onboarding, including assisting with airport arrivals.

• Organize and promote platforms for students to network, socialize, and connect with the community, fostering school spirit.

• Maintain ongoing engagement between new and returning students, helping them stay connected.

• Work with the Executive Committee on organizational tasks and submit monthly reports.

• Oversee the publicity and promotion of student union events, including designing and ordering promotional material.

• Collaborate with local alumni and entrepreneurs to promote leadership and entrepreneurship among international students.

• Help plan indoor, outdoor, and community-based activities to engage students.

• Perform other duties as directed by the President and Executive Committee. Skills and Competencies

• Strong interpersonal and communication skills

• Excellent organizational skills and time management

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) Certifications and Licenses

• NS Driving License

• Safe Check® Advanced Food Safety Certification

• Health Saver CPR AED Certification

Status

Currently on a work permit.

Availability

Available to work from 7:00 AM to 3:00 PM.

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