Customer Service Representative

**** * ****** ****, **. MARTINVILLE, ***** •

*********@*****.*** • 337-***-****

BETHANI BENJUDAH

Customer service representative

PROFESSIONAL SUMMARY

Customer service representative with 4 years of experience adept at resolving inquiries and enhancing client satisfaction through effective problem-solving and active listening. Demonstrates proficiency in data entry, record keeping, and the use of CRM software to boost customer retention and streamline account management. Committed to leveraging strong client engagement skills to foster positive relationships and drive operational efficiency. EMPLOYMENT HISTORY

PERSONAL CARE ASSOCIATE 2023 - Present

Jeanella Cares, LLC Lafayette

CUSTOMER SERVICE REPRESENTATIVE 2021 - 2023

First Citizens Bank Online

CUSTOMER SERVICE AGENT 2021 - 2022

MSC Cruises Online

SKILLS

Customer Retention, Active Listening, Client Engagement, Record Keeping, Quality Assurance, Attention to Detail. EDUCATION

ASSOCIATES IN PARALEGAL STUDIES 2003 - 2005

Louisiana State University-Eunice Lagos

Member paralegal society, graduated with honors, maintained 3.5 GPA ASSOCIATES DEGREE IN CRIMINAL JUSTICE 2000 - 2003

Louisiana State University-Eunice Eunice, LA

Maintained 3.5 GPA,

Deans list

1. Support clients in daily tasks, enhancing autonomy and life quality. 2. Develop tailored care plans, achieving measurable independence improvements. 3. Maintain accurate client records, ensuring compliance and effective communication. 1. Resolved customer inquiries efficiently, enhancing satisfaction and loyalty. 2. Managed high-volume calls, consistently exceeding performance targets. 3. Utilized CRM software to track and improve customer interactions. 4. Identified and addressed customer needs, boosting retention rates. 5. Provided exceptional customer service, resolving inquiries efficiently and enhancing client satisfaction Maintained accurate records of customer interactions, ensuring compliance with banking regulations and enhancing reporting accuracy.

6.

1. Handled customer calls with care, enhancing vacation planning experiences. 2. Facilitated cruise bookings, ensuring seamless travel arrangements. 3. Managed casino certificate bookings, optimizing customer satisfaction. 4. Resolved booking issues promptly, improving service efficiency.

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