Project Management Claims Adjuster

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DARIN MESSERLI

Insurance Claims Adjuster Property Damage & Restoration Expert

*** *.*. **** **. Newton, KS. 67114

Phone: 469-***-**** Email: ********.*****@*****.*** PROFILE SUMMARY

Highly experienced insurance adjuster with over 14 years of expertise in handling property, home, farm, ranch, and commercial claims. Proficient in managing storm-related property losses and complex insurance cases, with strong field experience and a HAAG certification. Adept at investigating and resolving claims with accuracy and attention to detail, ensuring fair and prompt settlements. Skilled in leading teams in the assessment, rebuilding, and remodeling of damaged properties, from initial design to project completion. Seeking opportunities in both insurance adjustment and project management for property restoration, with flexibility to acquire necessary licenses. Open to positions in the Wichita, Kansas area as well as Florida. CORE COMPETENCIES

• Skilled in processing claims for residential, commercial, and agricultural properties

• Proficient in assessing a wide range of damages, including storm, fire, and structural losses

• Experienced in leading cross-functional teams to execute property restoration projects

• Well-versed in identifying potential risks and implementing strategies to mitigate risks

• Expertise in maintaining detailed records of claims, assessments, and project progress

• Strong analytical skills to assess situations, provide solutions, and make informed decisions

• Strong communication (verbal & written) skills, with exceptional interpersonal talents

• Skilled in guidance, problem-solving, and conflict management to ensure smooth workflow

• Exceptional organizational and time management skills with sound multitasking abilities

• Proficient in Computer systems and MS Office Suite (Word, Excel, PowerPoint, etc.) SKILLS HIGHLIGHTS

Claims Adjustment Property Damage Assessment Home, Farm, and Commercial Claims Fire Investigation Techniques Storm Damage Evaluation Insurance Policy Coverage Analysis Claims Processing Project Leadership Property Restoration Remodeling Leadership Construction Project Management Team Coordination Damage Estimation Risk Analysis and Mitigation Customer Communication Conflict Resolution Contractor Management Licensing and Compliance Field Inspections Documentation and Reporting Client Relationship Management Safety and Regulatory Compliance Budget Management Workflow Optimization Highly Detail-oriented Critical Thinking & Decision-making Flexibility & Adaptability PROFESSIONAL EXPERIENCE

Farm Bureau

Inside Adjuster Adjuster - Home, Property, Farm & Ranch, and Commercial Property May 2017 – July 2024

• Investigated and evaluated insurance claims for home, property, farm, ranch, and commercial property to determine coverage and settlement.

• Conducted thorough inspections of damaged property to assess the extent of the loss and ensure accurate reporting.

• Collaborated with policyholders, contractors, and other parties to negotiate fair settlements and resolve disputes.

• Managed multiple claims simultaneously, ensuring timely and accurate documentation of all activities.

• Provided expert guidance to policyholders on the claims process and their coverage options, ensuring clarity and satisfaction. Key Accomplishments:

Consistently achieved a 98% satisfaction rate from policyholders by delivering timely and empathetic claims resolution.

Managed high-volume caseloads during peak seasons, reducing the average claims processing time by 20%. PSA - Property Storm Adjuster Mar 2010 – May 2017

• Assessed and processed property damage claims resulting from natural disasters, including storms and floods.

• Conducted on-site evaluations to verify the scope of damage and determine appropriate settlements.

• Worked closely with contractors and repair professionals to ensure proper documentation and repair estimates.

• Managed urgent, high-stress situations to deliver prompt support to policyholders during natural disasters.

• Provided detailed reports and recommendations for claim settlements to management. Key Accomplishments:

Successfully handled complex, high-value claims with accuracy, avoiding litigation and reducing costs for the company.

Recognized for outstanding performance during storm seasons, earning multiple commendations from supervisors. 2

Club Rodeo

Security Guard 2007 – 2017

• Ensured the safety and security of patrons by monitoring the venue and managing crowd control.

• Responded to incidents and conflicts, de-escalating situations to maintain a peaceful environment.

• Conducted regular patrols of the facility to prevent unauthorized access and ensure adherence to safety protocols.

• Assisted in coordinating security protocols for large events, ensuring seamless operations.

• Monitored entrances and exits, enforcing venue policies and screening individuals for compliance. Key Accomplishments:

Developed and implemented improved security procedures that reduced incidents by 15%.

Earned commendations from management for maintaining a safe and secure environment during high-profile events. Kohl's

Warehouse/Stockroom Associate Feb 2007 – Oct 2016

• Managed the loading and unloading of shipments, ensuring accuracy and adherence to store schedules.

• Monitored and maintained inventory levels, coordinating stockroom organization to optimize efficiency.

• Assisted in scheduling delivery trucks and ensuring timely processing of incoming and outgoing goods.

• Provided customer service by addressing inquiries related to product availability and assisting with special orders.

• Assisted in supervising and guiding team members to achieve daily warehouse goals. Key Accomplishments:

Streamlined inventory management, improving stock accuracy by 20% through enhanced tracking procedures.

Reduced unloading times by 15%, leading to more efficient store operations and improved customer satisfaction. Finco Inc.

CNC Milling Machinist Feb 2006 – 2008

• Operated CNC milling machines to produce precision parts according to technical specifications.

• Interpreted blueprints and CAD designs to set up machinery and ensure accurate production.

• Performed routine maintenance on equipment to ensure optimal performance and reduce downtime.

• Monitored the quality of finished products, performing inspections and making adjustments as needed.

• Collaborated with engineers and production teams to troubleshoot issues and improve manufacturing processes. Key Accomplishments:

Improved production efficiency by 10% through process optimizations and machine maintenance.

Implemented new calibration techniques that decreased setup times and improved overall productivity. Personal Business

Advertising Photographer Owner Dec 1994 – 2006

• Collaborated with clients to conceptualize and execute creative advertising campaigns through photography.

• Managed all aspects of the business, including client acquisition, project management, and financial operations.

• Directed photo shoots, ensuring alignment with client visions and brand messaging.

• Developed and delivered final images in various formats for print and digital media.

• Maintained and updated photography equipment and editing software to ensure high-quality output. Key Accomplishments:

Built a successful photography business from the ground up, securing long-term contracts with major clients.

Achieved a 95% client retention rate through exceptional service and creative solutions that met and exceeded expectations.

QUALIFICATIONS

Bachelor's Degree

HAAG Certification: Home, Farm & Ranch, and Commercial Claims 20 Credit Hours: Advanced Fire Investigation Techniques Field Experience: Property, Farm & Ranch, and Commercial Claims

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