Quality Assurance Nurse
Resume:
Work Experience
October ****-
December ****
Ujuzi Fursa Africa/Comfort
Care 360 facility
JOAN AJIKO ODODA.
P.O. Box 164**-***** Nairobi, Kenya.
Telephone Number: +254*********.
Email: *.*****@*****.*** / *******@*****.***
Highly experienced individual who remains current with regards to health trends in emerging markets, the governing legislations, regulations and standardized procedures within the health industry and the economy at large. Focused on meeting customer needs by drawing on sound knowledge of health sector best practices and own continuous self- improvement.
Strategic Planning & Evaluation Team Building and Development Collaboration & Network Building Organization & Leadership Development Media Community & Public Relations Speech Writing & Public Address Policy Development & Administration Grant & Proposal Writing Quality standards and Assurance Departmental SOPs Writing March 2023 – Up-to date
A Better Life Homecare LLC
Position: Quality Assurance Manager
Responsibilities and Duties
Review Nurses notes documents for accuracy and completeness prior to locking and submitting data electronically.
Return any incomplete or incorrect notes for review.
Reviews physician orders, medication profiles, aide care plans in relation to the nurses’ notes QA.
Review all Medicaid and other episodic payers’ clinical records at the local level to assure appropriate documentation for reimbursement. This review includes verification of appropriate documentation, quality of care provided, visits utilization, appropriate contacts with physicians, adherence to the care plan, and evidence of communication between disciplines.
Review Nurse’s notes for accuracy and completeness following the plan of care prior to approval.
Coordinate communication between team members/attending physicians/caregivers to ensure the appropriateness of care and outcome planning and ensure compliance through review of documentation and care coordination activities.
Participate in performance improvement activities, maintain ongoing clinical knowledge through internal/external training programs, provide interpretation of knowledge and direction to staff.
Identify clinical problem areas and document deficiency trends in a proactive approach.
Educate administrative and clinical associate staff in the correction of these deficiencies.
Participate in biweekly meetings and report ongoing issues in the QA /Clinical departments
Submit weekly reports for QA including how many notes QA’d within the week, identify ongoing issues that require further review.
Position: Head Nurse
Responsibilities and Duties
Oversight and Management of all Nurse Aids and Nurses
-Conduct care assessment for all clients at service inception
-Create care plans for the patients and explain the care plans to the patient-assigned caregiver
-Evaluate, review, and rate the care givers based on outcomes and client’s/patient’s experience
-Monitoring of client’s outcomes and service quality audits to ensure desired expectations Skills
About Me
-Provide continuous education and CMEs to all care givers and company nurses
-Lead a team of inhouse care-relievers to respond timely on relief to ensure client service continuation.
Review and Analysis of all Daily Care Givers/Nurses
-Review the daily care givers and Nurses reports
-Regular contacts and visits to clients for continuous assessments
-Conduct continuous assessments on clients from clients’ feedback report
-Recommend and implement care plan changes based on patients’ outcome
In House Deployable Nurse Services
-Provide professional nursing services to the clients e.g drug management, insertions, catheterizations, wound managements etc
- Patients’ advocacy and relative communique
-Patient assessments and nursing care plans
-Provide technical support to thenursing team
Quality Assurance Management
-Conduct visits to clients, caregivers and nurses to review patients’ satisfaction/progress.
-Ensure care-givers services are as per care plans and offer the care givers 24-hour technical support
-Identify and make appropriate recommendations for additional services and products per client requirements from time to time as maybe appropriate
Achievements
- Assisted with development of new quality assurance improvement programme and implemented changes to improve patient care, safety and satisfaction.
- Conducted daily and monthly staff meetings to identify the flaws and review quality improvement data
- Implemented a nursing process improvement project that reduced average length of care by 2 weeks per month while maintaining high levels of patient satisfaction and clinical outcome. Identified opportunities for improving medication reconciliation processes resulting in 100% compliance within 30 days of identification.
-Maintained an accurate record of daily nursing activities, including medication administration and vital signs checks
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Jan 2018-Dec 2020 The Mater Misericordiae Hospital Position: KRCH Nurse- Pediatric/Male and Female medical and Surgical Wards Responsibilities:
-Patients Nursing care
-Surgical Wound care
-Taking medical rounds with the Doctors
-Clinical instructions for the nursing students training at the Hospital
-Administering treatments to the patients
-Performing nursing procedures e.g fixing NGT, catheters, suturing of cut wounds,preparing and escorting patients to and from the theatre.
-Patients’ advocacy and relative communique
-Health educations and conducting CMEs for the department
-Patient assessments and nursing care plans
-Patients sample collection and taking the samples to the laboratory for investigations
-Data collection for weekly and monthly submissions for decision making
-Pharmaceuticals and non-pharmaceuticals ordering from the store/warehouse
-Patients’ admissions and discharges
-Preparing and handing over shifts reports
Jan 2016-Dec 2018 AAR Ambulance Rescue
Position: Locum Nurse/AEMT
Responsibilities:
-Providing first- Aid treatment such as bandaging wounds
-Provide life support care such as Cardiopulmonary resuscitation (CPR), when needed
-Asses a patient’s conditions and provide initial treatment
-Determineand advise whether a patient needs to go to an ER or Trauma centre
-Communicate with other emergency services, such as firefighters and police officers, to respond to calls for help
-Triage during MCIs
Jan 2012-April 2016 Safaricom PLC- Corporate Risk Services Education
2021 – 2022 – Kenya Medical Training College (KMTC) Nairobi Campus Higher Diploma in Health Systems Management
2012-2016- Kenya Medical Training College (KMTC) Nyeri Campus Diploma- Kenya Registered Community Health Nurse
2004-2007- Huruma Girls’ High School (Nairobi)
Kenya Certificate of Secondary Education(KCSE)
1995-2003- Unity Primary School (Nairobi)
Kenya Certificate of Primary Education
May 2019- Occupational Health and Safety (OHS)
2009- 2010- Emergency Medical Technician 1 (EMT-1) Avenue Rescue Services- Nairobi
May 2007- Aug 2007- East Africa Institute of Certified Studies Certificate in HIV/AIDs Management
Healthcare, Medical Terminology, Medical Billings, Clinical trials, Microsoft office, excel and Meditech Critical Thinking, Problem Solving, Great team player, Perfect communication and Good leadership An Employee of the month at Ujuzi Fursa Africa
The Most Motivational HOD at Ujuzi Fursa Africa for the year 2021
Reading, travelling, community service and playing scrabble.
Participating in youth empowerment forums and voluntary activities REFEREES:
Paul Wachiuri
AEMT Instructor.
EMAIL: ********.****@*******.***
Yusuf Nyakinda
Head of AAR Rescue
EMAIL: ********.*******@*****.***
Position: Security Risk Controller
Responsibilities:
-Attend to medical emergencies in and around work place.
-Shift in-charge
-Round the clock CCTV footage surveillance
-Implement, advice and recommend on the needed maintenance on the medical security and safety matters Hobbies and Interests
Technical skills and
Industry Knowledge
Soft Skills
Awards/Recognition
Other Certifications
Dr.June Leech
Medical Director Comfort Care 360
EMAIL: *********@*****.***
Contact this candidate