Customer Service Benefits Analyst
Resume:
Neda Lewis
Benefits Analyst
Contact
Swansea, IL 62226
***********@*****.***
http://linkedin.com/in/neda lewis-07a278142
Education
IADT – Chicago, IL
B.A. Merchandising Mgmt.
Graduation: July 2010
Key Skills
Benefits Administration
Vendor Management
Process Documentation
Exceptional Customer Service
Data Analysis
Workday
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Objective
Dedicated and results-oriented business administration professional with over six years of professional and educational experience. Proven ability to excel in customer service and within complex benefit
administration environments.
Experience
October 2021 – June 2025
Benefits Analyst • SSM Health
● Assists with the coordination of annual benefits enrollment and new hire orientation.
● May review plan documents and interpret
coverage for employees. Reviews and resolves
escalated issues, serves as subject matter expert, and mentors staff.
● Works with human resources information systems
to implement and/or revise benefit interfaces.
May 2020 – October 2021
Senior HR Specialist • SSM Health
● Primary support for escalations
● Serves as subject matter expert for department
processes and operations Supports the
implementation of HR programs, new processes
and policies Ensures compliance with policy and
procedures and provides excellent customer
service
● Takes ownership of all assigned tasks, initiatives, inquiries, and escalations and makes sure that
they are resolved/completed efficiently and with a superior level of quality
● Communicates unusual or repetitive escalated
cases to management for potential process
improvement or knowledge shares to the
department.
● Facilitates weekly team huddles to provide
updates and reminders to the team
Nov 2018 – May 2020
Benefits Assistant • SSM Health
● Create weekly new hire packets, attend orientation, create welcome letters and badges for new employees and assist with any issues. Update and maintain rehire report
● Initiate relocation benefit requests for eligible new hires and transfer employees and processed invoices
● Answer phone calls and assist employees with Benefit inquiries and work with our administrators.
● Reviewed eligibility for tuition reimbursement and processed approved requests for payment
● Sent out monthly metro bus passes to participants and processed invoicing Scan and index documents into appropriate employee file
● Process interoffice, incoming and outgoing mail
9/2011 – 11/2018
Claims Specialist • Allsup, Inc.
● Answer incoming claimant calls, according to productivity and quality standards.
● Support the potential claimants through the registration process and the assessment/background/medical questionnaires in the new consumer market product
● Demonstrates technical knowledge and application with respect to the Social Security disability process and has thorough knowledge of functions of all Allsup departments.
● Provides claimant insight to the process and program requirements. Respond professionally to customer inquiries and handle problems with diplomacy and tact.
● Perform vital data entry to accurately document customer interaction. Maintain strict confidentiality of sensitive information.
● Possess thorough knowledge of the SSDI process with the ability to educate callers and answer complex questions regarding the SSDI process. Input accurate medical data into the system requiring a working knowledge of common medications, diagnoses, and tests.
● Accurately and fully records the claimant’s description of the disability onset, medical condition, medical sources, functioning, and vocational history. Resolves discrepancies as necessary.
Contact this candidate