Customer Service Data Entry
Resume:
JOYCE MCMILLIAN
********@*****.***
PROFESSIONAL SUMMARY
COMPUTERS AND ELECTRONICS, EDUCATION AND TRAINING, DATA ENTRY CLERK, PROBLEM SOLVING, CUSTOMER SERVICE, SERVICE ORIENTED, ACCOUNT RECEIVABLES, CRITICAL THINKING, TIME MANAGEMENT
·JUDGMENT AND DECISION MAKING
·WRITTEN AND ORAL COMMUNICATION
·CMS-1500 BILLING EXPERIENCE AND RECEIVED EXTENSIVE TRAINING IN HIPAA COMPLIANCE AND REGULATIONS
·DEPENDABLE PROFESSIONAL THAT WORKS WELL INDEPENDENTLY AS WELL AS IN TEAMS
· EXCEPTIONAL ADMINISTRATIVE SKILLS WITH THE ABILITY TO TYPE OVER 50 WPM
CPT, HCPCS, ICD--9, ICD--10 CODING KNOWLEDGE AND MEDTRAK SOFTWARE EXPERIENCED IN PROVIDING OUTSTANDING CUSTOMER SERVICE TO A DIVERSE CLIENT BASE
EDUCATION:
MILLER-MOTTE COLLEGE – WILMINGTON, NC
ASSOCIATE IN APPLIED SCIENCE IN ELECTRONIC MEDICAL RECORDS
GRADUATION DATE OCTOBER 2015
RELATED COURSEWORK:
MEDICAL LAW AND ETHICS, MEDICAL TERMINOLOGY, ANATOMY AND
PHYSIOLOGY, PATHOLOGY, MEDICAL CODING, PHARMACOLOGY, EMERGENCY PROCEDURES, HEALTHCARE
STANDARDS, HEALTH INFORMATION SYSTEMS, MEDICAL Document:
(INSURANCE, ADVANCED MEDICAL CODING,
MEDICAL COMPUTER APPLICATION, MEDICAL OFFICE SYSTEMS, REGISTRIES STATISTICS
WORK EXPERIENCE:
Fayetteville History Museum/ NC, Veterans Park 08/04/22 to present Title: Senior Aide Staff
Duties: I greet the guest and guide the guest on a tour of the museums and answer any question that they may have. My other duties are to keep the museum neat and keep account of all guests and provide brochures to the guest. At the time the senior aide has other assignments such as data entry of items we have in the museum. We have other duties in the museum as well.
Auto Zone- Fayetteville, NC – 06/30-2022 to 07-25-2023
Duties: Cashier, stocking items and assisting customers while in the store. I also installed batteries and windshield wiper. Assist customer with other duties.
I left auto zone because I found another job
Crown Ford of Fayetteville, NC -04/02/2019- To- 04/03/2020 laid off due to Covid19
DUTIES: To answer all incoming calls as well as to make outbound calls. Make appointments and transfer calls to the appropriate department and to help customers when in the dealership. Adhere to all regulation and to be courteous to customers. I am now in the BDC department that allows me to make the appointment and to give customers information that pertains to the vehicles as well as to assist the advisors. I am to report to the manager with issues that arise and customers to the appropriated department and duties for sales. My position as a BDC agent I am assigned to reach out to customers for recall on their vehicle as well as to reach out to customer for recommended services.
Crown Honda of Durham, NC - 04/30/2018 to 03/27/2019- transferred internally to Crown Ford Fayetteville, NC
Tile: Customer Service/ evening shift –DUTIES: To answer all incoming calls as well as to make outbound calls. Make appointments and transfer calls to the appropriate department and help customers while in the dealership. Adhere to all regulations and to be courteous to customers when in the dealership. As part of my assignment, I trained in CDK and the X-time that allow me to make the appointment and to give customers information that pertains to the vehicles as well as to assist the advisors. I am to report to the manager with issues that arise, and I am the coordinator for the shuttle driver. I have also worked in the sales department answering the phones and sending customers to the appropriate department and duties for sales. I have also worked in the BDC department with cross training for service and the BDC.
Account Temp: October 2016 to April 27, 2018
1st Assignment at Carolina Camel- Responsibilities included food preparation, shipping and receiving, stocking supplies, and managing inventory
2nd Assignment at Ricoh- Responsibilities included data entry with medical documents, indexing medical records
3rd Assignment at Crown Honda- as a receptionist – became permanent 04/ 30/18
4th Assignment at University Ford & KIA- as a receptionist
Xerox Solutions: April/2016 to- 10/2016
Title: Customer Care Assistant
Duties: To provide service to client that involves insurance matters and to answer call in a professional matter. Communicate with the client in a courteous matter. Resolve all issues to a satisfactory resolution. Answer all inbound calls as required as instructed. Transfer call as needed. To deliver managed care pertaining to insurance issues.
Process Data Entry information.
Student: Miller- Motte College- September 2013 to- October 2015
Duties: Studies classes to gain a degree in associate degree in applied science in Electronic Medical Record.
Nursing Assistant:
Southeastern Regional Medical Center – Lumberton, NC 09/ 2012 –0 2/2014
Duties: Maintain a patient environment that promotes wellbeing, care, and safekeeping by ensuring that all facility principles and procedures, and to abide all federal, state and local prerequisite. The proper use of equipment and scheduled training classes and designed to maintain rules, regulations, and procedures. We serve meals to patients and documentation of daily activities by recording of Kiosk computer.
Wesley Pine Retirement Center – Lumberton, NC 05/ 2010 –02/2014
Duties: Administer treatment by dispensing medication for Accu- check, maintaining oxygen supply and equipment, and changing bandages and providing personal and daily activities. Provide a safe environment for the patient, and to transfer patient using the proper equipment. Record vital signs as well as, Document all daily activities and report and issues of patient to the proper nurse or supervisor.
Primary Care Home Health – Lumberton, NC 05/2010 –11/01Help patients care for themselves by introducing and teaching assisted living techniques including the use of a cane or walker, the use of special utensils to eat, and the use of special techniques and equipment
·Transport patients back and forth to doctor appointments, assisting them in/out of the vehicle as needed
·Maintain a patient environment that promotes health, safety, and security by following all company standards and procedures, as well as following all federal, state and local requirements
Nursing Assistant
Premier Living – Lake Waccamaw, NC 05/1998/ - 2005
·Filed folders and reduce paperwork
·Answered phone and directed calls
·Scheduled appointments
·Place patient’s folders in proper place
Duties: Maintain and promote care for patient in a facility. Promote health and well-being, and security. Provide all federal and state and local requirements. Follow HIPAA guide and regulation. Serve a meal and transfer patient with such equipment as needed. Document all daily activities as well as report vital signs and report to nurses.
Other Related Skills:
Customer Service Representative Assistant
·Duties are to receive calls from client to provide service of their health policies
·To answer any question that pertains to the client policy and to resolve the issues at hand.
·Maintain professionalism and courteous to all client on a daily basis.
·Communicate well with the clients as well as coworkers
·Document all communication and issue by computer resolution
. Answer calls and greet customer and schedule appointments at dealership as well as filing invoices
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