Business Development Medical Office

JULES IVANOV

Warner Robins, GA 478-***-**** ***********@*****.***

Success leading quality patient services, clinic flow, customer care, and business strategy Best Practices Clinical Program Excellence Continuous Improvements Collaborative Relationships Multifaceted and result-focused professional offering strong qualifications in finance, medical office administration, customer relationship management, business development, and accounting procedures. Demonstrated expertise providing positive experiences, maximizing patient value and acceptance, and building rapport with all levels of the organization in deadline-driven, customer-centric environments. Passion for adding value through multilevel communication, intuitive business judgement, Integrity, Inclusion, Innovation, Performance, timely feedback, workload prioritization, prompt and courteous service, and the innate ability to recognize, prioritize, balance patient, customer and vender needs versus job requirements.

— AREAS OF KEY EMPHASIS —

Telephone Etiquette

Medical Records

Dynamic Leadership

Administrative Support

Resource & Project Planning

Patient & Family Engagements

Business Insight

Bilingual (English – Russian)

SAP Concur - PeopleSoft

Insurance/Patient Refunds

Data Integrity & Analysis

HIPAA Compliance & Confidentiality

MS Office Suite

Physician & Provider Relations

DTP - SLA

Claims Refunds

PROFESSIONAL EXPERIENCE

ASTHETIC MEDICINE – Lake Oswego, OR Accounting Clerk / Administrative Staff 2007 – 2020 Coordinated and executed all aspects of medical office management, healthcare administration, accounting principles, employee supervision, and client relations for a provider of medical-based health & beauty procedures.

Played an instrumental role in spearheading point-of-sale transactions, invoice / medical records management, correspondences, and collections activities, while ensuring superior customer satisfaction and workflow efficiency.

Functioned as an office manager and go-to-person / liaison to internal departments and clients, setting the standard for human resources, bookkeeping, inventory control, order fulfillment, product quality, customer concerns / problem resolution. Processing payments, uploading excel documents and coding invoices.

Performed general accounting functions including, accounts receivables / payables, general ledger reconciliation, end-of-month close, expense control, credit verifications, cash receipts, postings, and statements.

Upsold products, treatments, special offers, and services to qualified clients via data analytics results, to generate added revenue stream and achieve sales goals / targets.

Established reputation for exceptional contributions to customer loyalty / retention, appointment scheduling, back-office operations, follow-through techniques, and employee training / coaching.

Promoted the Rewards Program to enhance workplace morale and recognize outstanding performance. EARLY CAREER HISTORY

ADMINISTRATIVE ASSISTANT – Gutter Topper Northwest, Lake Oswego, OR SALES REPRESENTATIVE / SUPERVISOR – Self-Employed, Salem, OR ELECTRONIC ASSOCIATE – Sentrol Inc., Tualatin, OR

EDUCATION & CREDENTIALS

Associates Degree - Office Automation Program & Integrated Computer Applications – Business Training Institute, Salem, OR

Contact this candidate