Experience Inside Sales and Customer Service Representative
Resume:
Matthew Banash
********@*****.***
Career Objective
Experienced, proficient multi-tasker with creative talents and interests seeking employment to mutual benefit of all with flair, wit and empathy.
Skills Summary
Excellent communication skills
Forecasting
Prospecting
Independent and team player
Negotiation skills
Conflict resolution
November 2018 – January 2024
Caregiver and estate manager for family member
Facilitator, Vice-President, and Community Liaison for DBSA Charlotte – a peer-support, non-profit group for those dealing with mood disorders and their family and friends.
Published Writer – have had several poems and short stories published as well as write a music review for Free Jazz Blog.
Professional Experience
MECO, Matthews, NC – Fire Inside Sales Representative
June 2018 – November 2018
Utilize MAS 500 for sales entry
Use ACT! For Lead, sale and post-sale inputs and follow up with internal and external teams
Quote and arrange freight shipments
Cold-call to introduce the benefits of company’s services in adding value and managing inventory to a wide range of prospects
Cosen Saws USA, Charlotte, NC - Inside Sales Assistant
January 2018 – June 2018
Utilize CRM for sales reporting, customer registration and tracking of leads and quotes
Lead, sale, and post-sale inputs and follow up with internal and external teams
Quote and arrange freight shipments
Maintain current customer database
Assist in marketing programs and in-house sales and demo events
Assist marketing with printed materials for accuracy and clarity, web store development and maintenance as well as trade show presentations.
Action Stainless & Alloys, Inc. Rock Hill, SC – Inside Sales Representative
October 2015 – November 2016
Daily management of 25+ customer accounts totaling $8 - $10 million in annual sales
Managed inventory, forecasting and production schedule for grinding and machining parts per customers’ specific job and delivery needs
Respond to a variety of contacts requesting a wide range of sales from stock parts to machined parts
Sell value-added features of turning, grinding, and polishing as well as machining stainless and carbon steel bars
Maintain market feedback daily to exceed customer expectations and maintain healthy GP
Joseph T. Ryerson & Son, Inc. Charlotte, NC – Inside Sales Representative
September 2014 – April 2015
Utilize Salesforce to manage sales, important account information and call-out scheduling
Leverage third-party buyouts to meet customers’ “just in time” needs while adding an average of 5%-10% GP to sales revenue
Resolve credit, shipping, and quality issues through educated teamwork for prompt customer satisfaction and retention
Track competitive feedback daily to ensure customer expectations are exceeded while providing superior customer service and maintaining GP
Initiate call-out program to contact and establish new buying cycles for undersold accounts
Department corporate liaison for company’s customer website Ryerson Direct
Combi USA, Inc. Charlotte, NC – Consumer Care Manager
May 2013 – February 2014
Point of contact for outside sales representatives.
Analyze sales reports, forecast sales projections, and manage inventory reports for retail accounts such as Amazon, Wal-Mart, and Target.
Communicate promotions and new product launches across range of distribution channels.
Manage two-person consumer affairs department to resolve escalated issues.
Identify and track product quality concerns.
Eastern Metal Supply, Charlotte, NC - Senior Inside Sales Representative
April 2007 – April 2013
Grew business 11 % in 2012 continuing improvement from 2011 based on aluminum pounds sold.
Responsible for customer base exceeding 500 businesses, largest territory in sales branch.
Contact daily a variety of customers ranging in size, sales revenue, and applications.
Prospect across a broad spectrum of potential customers to assess and supply their product needs.
Work with Marketing, Purchasing and Logistics to exceed customer expectations and company goals.
Handle day to day sales and special orders while adding value through introduction of new products.
Additional Functional Expertise
Word
Excel
Outlook
AS 400
Salesforce
Education
CLEMSON UNIVERSITY, CLEMSON, SC, MASTER OF ARTS, ENGLISH
WEST CHESTER UNIVERSITY OF PENNSYLVANIA, WEST CHESTER, PA, BACHELOR OF ARTS, ENGLISH
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