Medical Records A Team

Ann- Marie James

**** ******** *****, ************, ** 20878

Phone # 301-***-**** Email: *********@*****.***

The Centers for Advanced Orthopaedics 2014 – present

Medical Records Coordinator

- Organize Medical Records with the ability to adapt to changing environments and demands

- Strong attention to detail, professional telephone etiquette and organizational skills

- Prepare patient charts, admissions, and consent forms accurately and neatly for health care facility while maintaining patient confidentiality

- Research privacy laws and applicable medical terminology revisions and conducted training sessions for other associates

- Ensure accuracy of insurance data

- Fulfill all medical records request for attorneys and all external facilities in a timely manner

- Post and charge payments for all medical records request

- Provide link to patients to access their x-ray images

- Create and condense forms according to providers preference

- Perform other tasks as needed

Asbury Methodist Village 2009 – 2013

Receptionist

-Performed opening and closing functions

-Ensured all visitors and residents you interact with feels welcome

-Updated admission and departure log sheet on a daily basis

-Ensured all data pertaining to residents are accurate

-Answered all call promptly and route accordingly

-Kept and updated log sheet to track all packages for accurate delivery

-Performed other duties deemed necessary to attain company’s goal and success

ACS Government Solutions LLC 1999 - 2011

Quality Control Analyst

- Performed detailed review of all correspondences that are system or representative generated before mailing to borrowers

- Performed tests and reviews to ensure correct functionality of systems

- Tracked errors and performed detailed research to correct issues

- Ensured all deadlines are met by providing quality and efficient service to attain timely delivery

- Consistently updated processes as needed to ensure team development, knowledge and growth

- Ensured security of all data

- Assisted with the “review” of new correspondences sent to borrowers

- Cross-trained staff to assist when there is influx of work in order to meet deadlines

- Developed and maintained inter-departmental relationships with external department to attain corrective actions when an issue arose

Kaiser Permanente 2007 -2008

Correspondence Specialist

- Conducted expert investigations and reviews to assist members with their inquiry or concern

- Composed appropriate responses to members in resolving any issues pertaining to compliance and quality of cares issues

- Interacted with the members via telephone or email to address and resolved their concern

-Used the MACCESS system to keep appropriate and correct information and documentation

-Established and maintained inter-departmental relations with the Health Plan to facilitate appropriate resolutions

Relevant Skills & Accomplishments

-Certified in Cyber Security Risks

-HIPPA Compliant

-Efficient in CBSI, Centricity, SRS, Mod Med, Excel, Word, Outlook, Provider Flow, MACCESS

-Multi-tasker, Flexibility, Team Leadership

-Excellent Customer Service

-Critical Thinker

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