Business Development Service À
Resume:
Pointe-Claire, QC.
***********@*******.***
MAUREEN ROY
SKILLS & ABILITIES
Excellent oral and written communications (bilingual English & French)
Fundamentals of accounting
relationship building
data analytics Excel
database administration CRM
Five years experience in business development
Office 365, Microsoft Excel, Word, PowerPoint, Teams
Google Suite
Acrobat, Adobe Suite 5, OneDrive, and SharePoint.
Organized, reliable and responsible
RELEVANT EXPERIENCE
CROWN LIFT TRUCKS, SAINT-LAURENT, QC
Manufacturer of lift trucks. Corresponded with clients via phone, email and chat in English & French regarding their service, parts, equipment and aftermarket needs.
CUSTOMER EXPERIENCE REPRESENTATIVE
29/01/2024 26/11/2024
Answer in-coming bilingual phone calls, website contacts, emails and online chats
Vetting of call inquiries and sorting to appropriate departments
Account creation in CRM
Internal email correspondence
On-going product knowledge learning
Multi-tasking
Some analytic reports
CANXXUS, TORONTO – REMOTE
Third-party semi truck breakdown service provider. Recruited, serviced and onboarded all vendors.
VENDOR ADMINISTRATOR
07/06/2021 08/12/2023
Researched vendors online
Created weekly reports to search potential vendors
Account creation in CRM
Assisted vendors to enroll in and use payment portal.
Bilingual (English & French) communications
Recruited 1700 new vendors in two years.
Average rate of return – phone calls/recruited – 92%
Used traditional (cold call, emails) and modern (social media, Teams) to communicate with clients.
Created own scripts and email templates
Built strong relationships with internal and external stakeholders.
Performed data analytics with Excel, including pivot tables.
Performed translation duties in English and French both verbally and in writing.
Migrated payment system to a portal and invited all vendors and helped onboard them into portal
GAZEBO PENGUIN, ST- LAURENT
Manufacturer of snow shelters and gazebos. Served clients on the phone and in person, warranty issues and database administration.
CUSTOMER SERVICE REPRESENTATIVE
07/10/2019 19/09/2020
Served client sales and complaint inquiries. Serviced a corporate account – Wayfair. Performed data entry, shared product knowledge, collaborated with other departments all clerical related duties for a gazebo and car shelter manufacturer and distributor.
UXR INC, POINTE-CLAIRE
Veterinary equipment distributor, specialized in X-ray equipment. Served clients via phone and in person. Organized purchasing, shipping of product, tradeshow attendance and attended tradeshow.
INSIDE SALES / MARKETING ASSISTANT
03/07/2017 27/10/2018
Provided quotations to clients in English & French
Customer Service
Order entry
Created purchase orders
Created invoicing
Arranged attendance at trade shows
Represented company at trade shows
Managed social media accounts – Facebook and LinkedIn
Created marketing materials
DENOLOGIX, TORONTO - REMOTE
IT firm with specialization in data cleansing and establishing IT projects. Database building, CRM management, cold calling, negotiation and appointment setting.
BUSINESS DEVELOPMENT REPRESENTATIVE
06/07/2015 30/06/2017
B2B cold calling executives to introduce IT services and SAS – Visual Analytics
Scheduled meetings for outside sales representative
Developed the only 25 leads out of a team of 4
Created own scripts and email templates
FREELANCE MARKETING COORDINATOR, MONTREAL
MARKETING COORDINATOR
2012-2015
Provided marketing material to local businesses, including brochures, pamphlets, posters, press releases, logos, translation (Fr/Eng), and website pages. Software used Adobe Suite 5 – Photoshop, InDesign and Illustrator.
http://maureenroywritingblog.blogspot.com/
VOLUNTEER
EXPERIENCE
SOCIAL ACTION COMMITTEE, BEACONSFIELD
TREASURER
02/07/2018 29/07/2023
Treasurer, supporting dozens of local non-profits with funds monthly and managing bank account balance in Excel. Producing and balancing an annual report using Excel graph. Managed budget and did statistical forecasting.
MORGAN ARBORETUM, SAINTE-ANNE-DE-BELLEVUE
WRITER
2010
Wrote and proofread articles for the monthly newsletter.
THE SIERRA CLUB, MONTREAL
MARKETER AND EVENT PLANNER
2010-2011
Wrote and translated marketing materials (brochures, emails, invitations) and organized an event.
EDUCATION
CONCORDIA UNIVERSITY, MONTREAL, BACHELOR OF ARTS, ENGLISH LITERATURE
04/06/1992
CONCORDIA UNIVERSITY, MONTREAL, CERTIFICATE IN COMMUNICATIONS
Courses in Adobe Suite CS5, journalism, marketing, sales
30/06/2005
ACADÉMIE FRANÇAIS AUTHENTIQUE, FRANCE, FRANCISATION
Programme quotidien de francisation – apprentissage naturel
PROXIMA CENTAURI, QUÉBEC, CERTIFICAT EN MEDIAS SOCIAUX
Facebook, Instagram et LinkedIn
IPF, CORRESPONDENCE, CERTIFICAT JURIDIQUE
L’histoire de la loi au Québec, code civile, testaments, lois criminelles.
OPENLEARN (ONLINE)
Introduction to Bookkeeping and Accounting
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